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- Tasks: Provide online support to customers via phone, email, and live chat.
- Company: Wolseley is a leading trade merchant in the UK and Ireland, focused on people and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, hybrid working, healthcare access, and discounts.
- Other info: Full-time role with rotating shifts, including one Saturday every six weeks.
- Why this job: Join a supportive culture with opportunities for skill development and career growth.
- Qualifications: Previous customer service experience and strong organisational skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Digital Support Executive role at Wolseley Group
Salary:
Competitive Salary + Bonus + Excellent Benefits
– Ripon – IT
Hybrid Working – 1 Day A Week in Office
Salary:
Competitive Salary + Bonus + Excellent Benefits
Digital Support Executive – Ripon – IT
Hybrid Working – 1 Day A Week in Office
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Digital Support Executive based in Ripon you’ll be responsible for:
- Providing online digital support to customers around orders placed online
- Rotating on a weekly basis between providing support over the phones, via email and live chat
- Liaising with branches, IT and our digital team internally to resolve further issues
- Being the first point of contact for customer queries and escalating them if necessary
This is a full-time, permanent hybrid role working 40 hours per week Monday to Friday and 1 in every 6 Saturdays. You will be required to work shift patterns on a weekly rotating shift pattern. The hours will be 7.30 – 4.30, 8.00 – 5.00 and 11.00 – 8.00.
And here’s what we’d like you to have:
- Previous customer service experience
- Confidence when talking on the phones and taking inbound calls
- To work well under pressure
- Strong organisational skills
We look forward to receiving your application!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Wholesale Building Materials
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Digital Support Executive employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Executive
✨Tip Number 1
Familiarise yourself with Wolseley Group's services and products. Understanding their offerings will help you provide better support to customers and demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves taking inbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your previous experience. Think of situations where you successfully managed customer queries or resolved issues quickly.
✨Tip Number 4
Network with current or former employees of Wolseley Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Digital Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Digital Support Executive. Familiarise yourself with the key tasks such as providing online support, liaising with branches, and handling customer queries.
Tailor Your CV: Highlight your previous customer service experience and any relevant skills that align with the job description. Emphasise your ability to work under pressure and your strong organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Wolseley Group and how your skills can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wolseley Group
✨Showcase Your Customer Service Skills
Since the role requires previous customer service experience, be prepared to discuss specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and provide excellent support.
✨Demonstrate Communication Confidence
As a Digital Support Executive, you'll be communicating with customers over the phone, email, and live chat. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview and in the role itself.
✨Familiarise Yourself with Digital Tools
Research the digital tools and platforms commonly used in customer support roles. Being knowledgeable about these can give you an edge in the interview, showing that you're proactive and ready to hit the ground running.
✨Prepare for Shift Pattern Questions
The role involves working on a rotating shift pattern, so be ready to discuss your flexibility and willingness to adapt to different schedules. This shows your commitment to the role and understanding of the job requirements.