At a Glance
- Tasks: Manage customer calls and provide top-notch support in a fast-paced environment.
- Company: Join Ideal Bathrooms, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, 24 days leave, and great health perks.
- Other info: Hybrid working available after probation with excellent career development opportunities.
- Why this job: Make a real difference by helping customers and building your career.
- Qualifications: Strong customer service skills and ability to thrive in a busy call centre.
The predicted salary is between 24530 - 29982 £ per year.
We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including 24 days of annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Service Executive based in Milton Keynes, you’ll be responsible for:
- Managing high‑volume inbound and outbound calls in a fast‑paced call‑centre environment, supporting customers and end users with clear, professional query resolution.
- Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
- Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
- Following set telephony standards, office procedures, and call‑handling expectations to maintain a smooth and reliable service.
- Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.
This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM. Note: during training, the shift pattern will be 8:00 AM - 4:30 PM. Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.
And here’s what we’d like you to have:
- Strong, confident customer service skills with the ability to support customers over the phone in a fast‑paced, call‑centre style environment.
- Previous experience in a call centre or customer‑facing retail role, with the resilience to handle high call volumes and varied queries.
- Comfortable working quickly and staying organised — able to juggle calls, queries, order updates and system notes without losing accuracy.
- Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.
- An industrial or trade‑related background is helpful but not required - we’re more interested in your attitude, communication style and willingness to learn.
Customer Support Executive employer: Wolseley Group
The Wolseley Group is an excellent employer, offering a dynamic work environment in Brimsdown where teamwork and employee well-being are prioritised. With competitive salaries, bonuses, and comprehensive benefits including healthcare and a pension scheme, employees are supported in their professional growth while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wolseley Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wolseley Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wolseley Group.
How to prepare for a job interview at Wolseley Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wolseley Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wolseley Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
