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- Tasks: Be the first point of contact for customers, resolving queries and processing orders.
- Company: Join Ideal Bathrooms, a leading trade merchant in the UK and Ireland, part of the Wolseley Group.
- Benefits: Enjoy competitive salary, bonuses, annual leave, pension scheme, and health perks like free healthcare access.
- Why this job: Gain valuable customer service experience in a supportive environment that values personal development.
- Qualifications: Excellent customer service skills; call centre or retail experience preferred but not essential.
- Other info: Full-time role, Monday to Friday, with opportunities for career growth through the Wolseley Talent Guild.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Assistant – Milton Keynes
Salary: £26,695 + Bonus + Excellent Benefits
We are Ideal Bathrooms, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and providing opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
We offer annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high‑street discounts. We promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Responsibilities
- Be the first point of contact for customers for any query resolution through various channels, delivering a high level of customer service.
- Take inbound and outbound calls efficiently, ensuring customer service levels are maintained.
- Have a full understanding of stock movements and deliveries from ourselves and manufacturers.
This is a full‑time permanent role working 40 hours per week, Monday to Friday 09:00am – 5:30pm.
Desired qualifications & experience
- Experience in a fast‑paced, customer‑facing role.
- Confident and outgoing when speaking to customers.
- Computer literate and experienced using Microsoft Office.
- Previous call centre/similar role experience would be advantageous.
We look forward to receiving your application!
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Customer Service Assistant employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Ideal Bathrooms and the Wolseley Group. Understanding their values, products, and customer service approach will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling calls, being articulate and clear will demonstrate your capability to manage customer queries effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your suitability for a customer-focused role.
✨Tip Number 4
Be prepared to discuss how you handle pressure and adapt to change. The job description emphasises resilience and flexibility, so having specific examples ready will set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use keywords from the job description, such as 'customer-focused', 'solution-oriented', and 'results-driven' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past and how you embody the qualities Ideal Bathrooms is looking for.
Showcase Your Skills: Clearly outline your customer service skills and any relevant experience in call centres or retail. Highlight your ability to work under pressure and your commitment to meeting customer needs.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Assistant role.
How to prepare for a job interview at Wolseley Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether it's from a call centre or retail background. Be prepared to share specific examples of how you've successfully resolved customer queries and maintained high service standards.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to discuss how you approach problem-solving. Ideal Bathrooms values solution-oriented candidates, so think of scenarios where you've had to think on your feet to resolve an issue for a customer.
✨Emphasise Teamwork and Collaboration
Since the role requires working as part of a large team, be sure to express your ability to collaborate effectively. Share experiences where you've worked with others to achieve common goals, especially in high-pressure situations.
✨Be Prepared for Role-Play Scenarios
You might encounter role-play scenarios during the interview to assess your customer interaction skills. Practice responding to common customer queries or complaints, ensuring you convey empathy and professionalism in your responses.