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- Tasks: Manage customer enquiries and ensure timely deliveries while supporting the hire network.
- Company: Join Fusion Utilities Hire, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy a competitive salary, bonuses, generous pension, and health perks.
- Why this job: Kickstart your career with growth opportunities and a supportive team environment.
- Qualifications: Customer service skills and a can-do attitude are essential.
- Other info: Full-time role with excellent work-life balance and career development.
The predicted salary is between 24000 - 32000 £ per year.
Salary: Up to £28,000 + Bonus + Excellent Benefits - Gatwick – Fusion Utilities Hire
We are Fusion Utilities Hire, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high‑street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
You’ll be responsible for:
- Answering the phones and managing a busy centralised inbox.
- Managing customer enquiries and speaking with the wider hire network across the business.
- Liaising with Engineers and Transport Managers to ensure customer deliveries go out on time.
- Writing and following up with quotes for customers.
- Raising hire contracts and terminating contracts in the system, ensuring all contracts are up to date.
This is a full‑time, permanent role working 40 hours per week Monday to Friday between 8.00 am – 5.00 pm.
And here’s what we’d like you to have:
- A can‑do attitude, we are looking for someone to get stuck into the position and grow their career with Wolseley.
- Previous hire experience is desirable.
- Customer service and administration skills in a fast‑paced environment.
- To be IT literate.
We look forward to receiving your application!
Hire Coordinator in Crawley employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Coordinator in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Fusion Utilities Hire and understanding their values. Show us that you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 3
Practice your communication skills! Since the role involves managing customer enquiries, being articulate and confident will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hire Coordinator in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Hire Coordinator role. Highlight any previous hire experience and customer service skills, as these are key for us at Fusion Utilities Hire.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your can-do attitude and explain why you’re excited about the opportunity to grow your career with us. Keep it concise but engaging!
Show Off Your IT Skills: Since being IT literate is important for this role, don’t forget to mention any relevant software or systems you’re familiar with. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wolseley Group
✨Know the Company Inside Out
Before your interview, take some time to research Fusion Utilities Hire and the Wolseley Group. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves managing customer enquiries, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your IT Literacy
As the job requires being IT literate, brush up on any relevant software or tools you might need to use. If you have experience with specific systems related to hire contracts or customer management, make sure to highlight that during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, opportunities for growth within the Wolseley Talent Guild, or how success is measured in the role. It shows you're engaged and serious about the position.
