At a Glance
- Tasks: Lead a team, build customer relationships, and support daily branch operations.
- Company: Join a leading trade merchant with a focus on people and customer satisfaction.
- Benefits: Competitive salary, bonuses, generous leave, pension scheme, and health perks.
- Other info: Enjoy a flexible work schedule with no weekend shifts.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Management experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are Managed Services, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Responsibilities:
- Building rapport with customers & suppliers, responding to any queries and processing sales.
- Supporting the Branch Manager with the day‑to‑day running and operations within the branch.
- General warehouse duties, maintaining high standards.
This is a permanent full‑time position working 40 hours per week, Monday to Friday between 07:00‑16:00 or 08:00‑17:00 with a 1‑hour break, however at times flexibility may be required. No weekend work required.
Qualifications:
- Management or Supervisor experience.
- Previous industry or merchant experience would be desirable.
- Willingness to learn and collaborate within a small team environment and step up to run the branch in the Branch Manager’s absence.
- Excellent communication skills and confidence interacting with customers and suppliers to build strong relationships.
- Sales or customer service experience.
We look forward to receiving your application!
Branch Supervisor - Customer & Ops Leader (Peckham) employer: Wolseley Group
At Managed Services, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Peckham, where our employees are at the forefront of our success. With a focus on personal development through our award-winning Wolseley Talent Guild, competitive salaries, and a comprehensive benefits package including enhanced maternity leave and health initiatives, we ensure that our team members thrive both professionally and personally. Join us to be part of a culture that values collaboration, customer relationships, and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor - Customer & Ops Leader (Peckham)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Managed Services and the Wolseley Group. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to management and customer service. Think about your past experiences and how they relate to the role of Branch Supervisor. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your people skills! Since this role involves building rapport with customers and suppliers, be ready to share examples of how you've successfully managed relationships in the past. We love to see candidates who can communicate effectively and create strong connections.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Branch Supervisor - Customer & Ops Leader (Peckham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Supervisor role. Highlight any management or supervisory experience you have, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of how you've built rapport with customers or led a team in the past.
Show Your Enthusiasm:We love candidates who are genuinely excited about the opportunity! Let your passion for the role and the company come through in your application. A little enthusiasm goes a long way!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s straightforward and ensures we see your application as soon as possible!
How to prepare for a job interview at Wolseley Group
✨Know the Company Inside Out
Before your interview, take some time to research Managed Services and the Wolseley Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Branch Supervisor, you'll need to demonstrate your management experience. Prepare specific examples from your past roles where you've successfully led a team or handled operations. Highlight how you built rapport with customers and suppliers, as this is key for the position.
✨Prepare for Customer Interaction Scenarios
Expect questions about customer service and sales situations. Think of scenarios where you resolved issues or improved customer satisfaction. Practising these responses will help you feel more confident during the interview and show that you can handle the responsibilities of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for professional development through the Wolseley Talent Guild, or how success is measured in the branch. This shows you're engaged and serious about the position.
