At a Glance
- Tasks: Assist in customer care and stock fulfilment while exceeding service expectations.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous pension, and health perks.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Customer service skills and a positive attitude are key.
The predicted salary is between 25000 - 32000 £ per year.
About the Company
We are the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Benefits
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
Job Overview
Competitive salary + bonus + excellent benefits. Full‑time, permanent role working 40 hours per week Monday to Friday 08:00–17:00.
Key Responsibilities
- Meeting and exceeding customers’ expectations regarding service and delivery, as well as capitalising upon any available sales opportunities.
- Stock related duties, such as helping load and unload vehicles, picking and packing customer orders, and putting away deliveries ensuring products are allocated to the correct areas.
- Various customer related tasks as requested by the Branch Manager.
Requirements
- Previous merchant/industry experience would be advantageous.
- Positive attitude and confident speaking to people.
- Excellent customer service skills.
We look forward to receiving your application!
Operations Assistant — Customer Care & Stock Fulfillment in Birmingham employer: Wolseley Group
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on personal development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a culture that prioritises health and wellbeing. Join us in Aston, where you will be part of a team that values customer satisfaction and teamwork, while enjoying perks like enhanced maternity leave and access to exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant — Customer Care & Stock Fulfillment in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care and stock fulfilment. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've exceeded customer expectations or handled stock efficiently in previous roles. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Assistant — Customer Care & Stock Fulfillment in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight any relevant experience in customer service and stock management, as well as your positive attitude and communication skills. We want to see how you can meet and exceed our customers' expectations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values at Wolseley Group. Don’t forget to mention any previous experience in the merchant industry if you have it!
Showcase Your Customer Service Skills:Since this role is all about customer care, make sure to highlight your excellent customer service skills in both your CV and cover letter. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture and benefits while you’re there!
How to prepare for a job interview at Wolseley Group
✨Know the Company Inside Out
Before your interview, take some time to research the Wolseley Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role focuses on customer care, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where you resolved issues or improved customer satisfaction, as this will highlight your suitability for the position.
✨Demonstrate Teamwork and Flexibility
The job involves various stock-related duties and working closely with others. Be ready to discuss how you’ve successfully collaborated with colleagues in previous roles. Highlight your adaptability and willingness to take on different tasks as needed.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company culture. This shows that you’re engaged and serious about the role.
