At a Glance
- Tasks: Assist in operations, ensuring top-notch customer service and efficient stock management.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Work in a supportive environment with opportunities for personal and professional development.
- Why this job: Be part of a team that values people and offers career growth through skill development.
- Qualifications: Customer service skills and a positive attitude are key; experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
About the Company
We are the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Benefits
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
Job Overview
Competitive salary + bonus + excellent benefits. Full‑time, permanent role working 40 hours per week Monday to Friday 08:00–17:00.
Key Responsibilities
- Meeting and exceeding customers’ expectations regarding service and delivery, as well as capitalising upon any available sales opportunities.
- Stock related duties, such as helping load and unload vehicles, picking and packing customer orders, and putting away deliveries ensuring products are allocated to the correct areas.
- Various customer related tasks as requested by the Branch Manager.
Requirements
- Previous merchant/industry experience would be advantageous.
- Positive attitude and confident speaking to people.
- Excellent customer service skills.
We look forward to receiving your application!
Operations Assistant in Birmingham employer: Wolseley Group
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As an Operations Assistant in Aston, you will benefit from our comprehensive training programmes through the Wolseley Talent Guild, alongside a competitive salary, generous pension scheme, and a range of health and wellbeing initiatives. Join us to be part of a team that values your contributions and offers numerous opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Birmingham
✨Tip Number 1
Get to know the company! Research Wolseley Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and even lead to a referral, which can boost your chances of landing that Operations Assistant role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about examples from your past experiences that highlight your skills and positive attitude – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Wolseley Group family.
We think you need these skills to ace Operations Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight any relevant experience you have in customer service or stock management, and don’t forget to showcase your positive attitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional.
Showcase Your Customer Service Skills:Since customer service is key for us, be sure to include examples of how you've gone above and beyond for customers in previous roles. We love to see that passion!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Wolseley Group
✨Know the Company Inside Out
Before your interview, take some time to research the Wolseley Group. Understand their values, services, and what makes them a leader in the trade merchant industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an Operations Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've gone above and beyond to meet customer expectations. Highlighting your positive attitude and ability to handle customer queries will set you apart.
✨Demonstrate Teamwork and Flexibility
The role involves various tasks, so it's essential to show that you're a team player who can adapt to changing situations. Think of instances where you've worked collaboratively with others or taken on different responsibilities to support your team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or the Wolseley Talent Guild. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
