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For Companies At a Glance
- Tasks: Deliver friendly customer service and support branch operations.
- Company: Join Plumb Centre, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonus, and excellent benefits package.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Previous customer service experience and a positive, team-oriented attitude.
- Other info: Full-time role with opportunities for growth and learning.
The predicted salary is between 26695 - 26695 £ per year.
Overview
Sales Assistant - Basingstoke - Plumb Centre
Salary: £26,695 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. This role focuses on delivering friendly, professional customer service and supporting branch operations.
Responsibilities
- Serving customers on the trade counter by understanding their specific needs and providing product recommendations
- Responding to customer enquiries via phone and email promptly and courteously, with a proactive attitude
- Working within the warehouse (manual handling heavy stock e.g. boilers, radiators, sinks and toilets)
- Loading and unloading stock
- Booking stock in and putting it away in the designated location
- Picking and packing customer orders with accuracy and efficiency
This is a full time permanent role working 40 hours per week, Monday to Friday 08:00am - 5:00pm and Saturday mornings on a rota basis 08:00am - 12:00pm, paid as overtime.
Hours
40 hours per week, Monday to Friday 08:00–17:00; Saturday mornings on a rota basis 08:00–12:00 (paid as overtime).
Qualifications
- Previous face to face customer service experience
- Team player who is happy to assist in all areas to ensure the smooth running of the branch
- Eagerness to learn, with a positive and enthusiastic attitude and a strong work ethic
We look forward to receiving your application!
Sales Advisor in Basingstoke employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and services will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Advisor in Basingstoke
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Sales Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Proactive in Your Communication: Since this role involves responding to customer enquiries, show us your proactive attitude in your application. Use clear and friendly language, and don’t hesitate to ask questions if you need clarification about the role or the application process!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Wolseley Group
✨Know Your Products
Familiarise yourself with the products Plumb Centre offers, especially those related to plumbing and heating. Being able to discuss specific items like boilers or sinks will show your enthusiasm and readiness to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this is crucial for the Sales Advisor role.
✨Demonstrate Team Spirit
Be ready to talk about your experience working in a team. Share instances where you collaborated with colleagues to achieve a common goal, as teamwork is essential for ensuring smooth branch operations.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.