At a Glance
- Tasks: Support the Store Manager in leading a dynamic team and driving store performance.
- Company: Join The Reject Shop, part of global retail leader Dollarama, during an exciting transformation.
- Benefits: Enjoy competitive salary, team discounts, flexible hours, and paid parental leave.
- Other info: Work in a supportive, inclusive environment with opportunities for personal growth.
- Why this job: Be a key player in creating a positive store culture and delivering great customer experiences.
- Qualifications: Previous retail leadership experience and a passion for team development.
The predicted salary is between 30000 - 35000 £ per year.
You’ve seen the headlines. You’ve heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong teams now to lead the change. Wollongong is part of that journey, and we’re looking for a hands-on Retail Assistant Store Manager to help drive it forward.
In this role, you’ll support the Store Manager to lead the team, bring energy and purpose to every shift, and help create a store culture that puts people first. You’ll be actively involved in day-to-day operations, championing excellence across stock, standards and service, while helping build a team that’s ready to deliver great results and embrace what’s ahead.
What you’ll be doing:
- Support the Store Manager to lead by example, delivering outstanding customer service and fostering strong team engagement.
- Take a hands-on role in managing store operations, merchandising, and driving performance against sales targets.
- Help create a safe, inclusive, and high-performing store environment where team members feel supported and empowered.
- Coach and develop team members, building capability and a positive, results-driven culture.
What you bring:
- Previous retail leadership experience, ideally in a fast-paced, high-volume environment.
- A proactive, hands-on approach to store operations and team support.
- Strong communication, problem-solving, and organisational skills.
- A collaborative leadership style focused on team development and operational excellence.
- A genuine passion for people, community, and delivering great customer experiences.
What we offer:
- Competitive salary.
- Team Member discount for you and your immediate family.
- Work-life balance with a rotating roster — work only 1 in 3 weekends and flexible work options.
- Paid parental leave for primary and secondary caregivers.
- Employee Assistance Program (EAP) offering free, confidential support for you and your family.
- Instant access to your pay with Humanforce Thrive.
- Be part of a supportive, inclusive and fun culture where your wellbeing matters.
Ready to lead the change? Apply Now.
Please note: Due to the high volume of applications, we are not able to contact every applicant directly. Candidates who meet the role criteria will be contacted, and all unsuccessful applicants will be notified via email.
Retail Assistant Store Manager - Wollongong employer: Wollongong
The Reject Shop, now part of the global retail leader Dollarama, is an exceptional employer that prioritises a supportive and inclusive work culture in Wollongong. With a focus on employee wellbeing, competitive salaries, and opportunities for professional growth, we empower our Retail Assistant Store Managers to lead dynamic teams and deliver outstanding customer experiences. Join us as we embark on an exciting transformation journey, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Store Manager - Wollongong
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wollongong, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wollongong!
We think you need these skills to ace Retail Assistant Store Manager - Wollongong
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wollongong, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wollongong and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wollongong that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wollongong
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
