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- Tasks: Support patients in navigating healthcare options and coordinate appointments.
- Company: Wollaton Park Medical Practice, a friendly GP practice with a supportive environment.
- Benefits: Flexible hours, professional development, and a chance to make a real difference.
- Why this job: Join a team dedicated to enhancing patient experiences in a dynamic healthcare setting.
- Qualifications: Previous office experience and strong organisational skills are essential.
- Other info: Opportunity for growth in a well-organised practice with a focus on patient care.
The predicted salary is between 24000 - 30000 £ per year.
The Care Navigator plays a crucial role in providing support and guidance to individuals navigating the healthcare system. This position involves coordinating care, managing patient information, and ensuring that patients receive the necessary resources and assistance. The ideal candidate will possess strong organisational skills, motivation, excellent phone etiquette, and a background in administrative tasks.
Main duties of the job:
- Assist patients in understanding their healthcare options and available services.
- Coordinate appointments and follow-ups with healthcare providers.
- Maintain accurate records of patient interactions and care plans using data entry skills.
- Utilise Microsoft Office and SystmOne for documentation and communication purposes.
- Manage administration tasks such as repeat prescriptions, new registrations and general enquiries.
- Provide administrative support to the healthcare team as needed.
- Demonstrate professionalism in all communications, both over the phone and in written correspondence.
- Strict confidentiality is required within this role.
About us:
Wollaton Park Medical Practice is a friendly, seven partner GP practice with approximately 10,800 patients. We are committed to providing patient-centred care in a happy, supportive and well-organised working environment.
Qualifications:
- Previous office experience is essential to ensure smooth operations within the role.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent organisational skills to manage multiple tasks efficiently.
- Proficient typing skills for accurate data entry and documentation.
- Prior reception experience is preferred to support administrative functions effectively but not essential.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for the position.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/Receptionist in Nottingham employer: Wollaton Park Medical Centre
Contact Detail:
Wollaton Park Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator/Receptionist in Nottingham
✨Tip Number 1
Get to know the company! Research Wollaton Park Medical Practice and understand their values and patient care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since you'll be communicating with patients over the phone, rehearse how you'd introduce yourself and handle common queries. A friendly and professional tone can make a huge difference.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or coordinated appointments in previous roles. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Wollaton Park Medical Practice.
We think you need these skills to ace Care Navigator/Receptionist in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Care Navigator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your organisational skills and any previous reception experience!
Show Off Your Communication Skills: Since professionalism in communication is key for this role, ensure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail, so make every word count!
Highlight Your Flexibility: We need someone who can adapt to varying hours, so mention your availability in your application. Let us know how you can fit into our schedule and support our team, especially with shifts that go up to 6.30pm.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wollaton Park Medical Centre
✨Know Your Stuff
Familiarise yourself with the healthcare system and the specific services offered by Wollaton Park Medical Practice. Being able to discuss how you can assist patients in navigating their options will show your genuine interest and understanding of the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated appointments. This will demonstrate your ability to handle the administrative demands of the Care Navigator position.
✨Practice Your Phone Etiquette
Since excellent phone etiquette is crucial, consider doing mock calls with a friend. Focus on being clear, polite, and professional, as this will reflect your communication skills during the interview.
✨Be Ready for Flexibility Questions
Given the requirement for flexible hours, think about your availability and be prepared to discuss how you can accommodate the needs of the practice. Showing that you're adaptable will make you a more attractive candidate.