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- Tasks: Be the face of our Aftersales team, guiding customers through their service journey.
- Company: Join Wollaston BMW, a forward-thinking dealership representing iconic brands BMW and MINI.
- Benefits: Enjoy competitive salary, performance bonuses, holiday entitlement, and your birthday off!
- Why this job: Work in a dynamic environment with continuous training at the prestigious BMW Academy.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for premium service.
- Other info: Join us as we move into our brand new state-of-the-art premises!
The predicted salary is between 28800 - 43200 £ per year.
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Join the Team at Wollaston BMW – Service Advisor (BMW & MINI)
Location: Northampton | Full-Time | Competitive Salary + Bonus + Benefits
Are you passionate about premium vehicles and exceptional customer service? Wollaston BMW is looking for an enthusiastic and customer-focused Service Advisor to join our dynamic Aftersales team, representing two of the most iconic automotive brands – BMW and MINI.
About the Role
As a Service Advisor, you\’ll be the face of our Aftersales department – the crucial link between our customers and our workshop. You\’ll deliver a seamless service experience, ensuring every customer receives the quality, care, and attention they expect from a brand like BMW.
Key Responsibilities:
- Welcoming customers and managing their service journey from start to finish
- Accurately recording service and repair requirements
- Liaising with technicians and workshop control to keep customers updated
- Providing clear and transparent service quotations and invoicing
- Ensuring every customer leaves satisfied and likely to return
What We\’re Looking For
- Proven experience in a Service Advisor or similar customer service role (automotive experience preferred)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, customer-driven environment
- Passion for delivering a premium service experience
- Strong IT skills and attention to detail
Why Join Wollaston BMW?
- Be part of a well-established, forward-thinking dealership group
- Work with two globally respected brands – BMW and MINI
- You will benefit from a holiday entitlement that rises with your length of service and you birthday off each year
- Continuous training opportunities at the prestigious BMW Academy
- Competitive salary, performance bonus, and a comprehensive benefits package
- And you\’ll e joining us just as we look forward to moving into our brand new state of the art premises on Bedford Road.
Ready to drive your career forward with BMW & MINI?
Apply now and take the next step with Wollaston BMW – where our mission is to deliver outstanding automotive services.
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Service Advisor employer: Wollaston Motors
Contact Detail:
Wollaston Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with BMW and MINI vehicles, as well as their service offerings. This knowledge will not only help you in interviews but also demonstrate your genuine passion for the brands.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer inquiries or complaints. This will prepare you for the fast-paced environment you'll encounter as a Service Advisor.
✨Tip Number 3
Network with current or former employees of Wollaston BMW to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the role and the dealership during your interview. This demonstrates your enthusiasm and commitment to providing exceptional service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and the automotive industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly any experience as a Service Advisor or in similar customer-facing positions. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional service.
Write a Strong Cover Letter: Your cover letter should express your passion for premium vehicles and customer service. Mention specific experiences that relate to the role and explain why you want to work with BMW and MINI at Wollaston BMW. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Wollaston Motors
✨Show Your Passion for Premium Vehicles
Make sure to express your enthusiasm for BMW and MINI during the interview. Share any personal experiences or stories that highlight your passion for these brands, as this will resonate well with the interviewers.
✨Demonstrate Excellent Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in previous roles. Highlight your ability to explain complex information clearly and concisely.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or complaints, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with these duties, particularly in managing service journeys and liaising with technicians.
