Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert advice and manage vehicle health checks for customer satisfaction.
- Company: Join Wollaston Motors, a supportive and high-performing automotive team.
- Benefits: Competitive salary with bonus potential and opportunities for career growth.
- Why this job: Make a real impact in customer service while working in a fast-paced environment.
- Qualifications: Previous automotive Aftersales experience and strong communication skills.
- Other info: Be part of a dynamic team focused on delivering the best automotive services.
The predicted salary is between 39000 - 39000 £ per year.
Wollaston Motors is looking for a highly organised, commercially aware and customer-focused EVHC Specialist to join our Aftersales team. This is a pivotal role within the department, ensuring our customers receive clear, honest, and professional advice while maximising every opportunity identified through our Vehicle Health Check (VHC) process.
The successful candidate will be responsible for pricing every vehicle health check in line with our structured "Traffic Light" process, with a strong focus on converting identified "red work" while always working within Best Advice guidelines. This role requires a balanced approach - someone who is sales-driven yet committed to transparency and long-term customer trust.
You will manage and control the VHC diary, ensuring it is well organised and forward planned. Where work is declined or not yet due, you will proactively forward-book customers using the CBS calculator, keeping future opportunities secured. Repairs over 12 AWS must be approved before contacting customers, and where work is not sold, you will work closely with the Service Advisor team to enable a second face conversation. Clear communication will be key.
You will maintain regular dialogue with Advisors regarding each vehicle's status, costs and progress, while also reporting weekly VHC performance to the team. Above all, you will play a vital role in ensuring we maintain consistently high levels of customer satisfaction.
This position would suit someone with previous automotive Aftersales experience who thrives in a fast-paced environment, enjoys working with structure and process, and takes pride in delivering the very best advice to customers. In return, we offer a competitive package of £32,653 basic salary plus £6,347 OTE bonus, giving a £39,000 on-target earning, alongside the opportunity to be part of a supportive and high-performing team within Wollaston Motors.
If you are organised, proactive and motivated by delivering outstanding automotive services - we would love to hear from you.
EVHC Specialist in Northampton employer: Wollaston Motors
Contact Detail:
Wollaston Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EVHC Specialist in Northampton
✨Tip Number 1
Get to know the company inside out! Research Wollaston Motors, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the EVHC Specialist role. Focus on your customer service experience and how you can maximise opportunities through the VHC process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Wollaston Motors.
We think you need these skills to ace EVHC Specialist in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the EVHC Specialist role. Highlight your customer-focused approach and any relevant automotive Aftersales experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences align with our values at Wollaston Motors. Keep it clear and engaging!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, mention specific examples of how you've successfully managed tasks or projects in the past. We want to see how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wollaston Motors
✨Know Your EVHC Inside Out
Make sure you understand the Vehicle Health Check (VHC) process thoroughly. Familiarise yourself with the 'Traffic Light' system and how to effectively communicate the importance of each category to customers. This will show your potential employer that you're not just knowledgeable but also passionate about delivering the best advice.
✨Demonstrate Customer Focus
Prepare examples of how you've previously prioritised customer satisfaction in your work. Think about times when you turned a negative experience into a positive one or how you built trust with clients. This role is all about transparency and long-term relationships, so showcasing your customer-centric approach will be key.
✨Showcase Your Organisational Skills
Since managing the VHC diary is a crucial part of the job, come prepared to discuss how you stay organised and forward-planned in a fast-paced environment. You might even want to bring a sample of your planning methods or tools you use to keep track of tasks and appointments.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like pricing and repairs. Role-play common scenarios you might encounter in the role, such as explaining 'red work' to a customer. Clear communication is vital, so being able to convey information confidently will set you apart.