At a Glance
- Tasks: Be the friendly voice for clients, answering queries and providing exceptional service.
- Company: Wolferstans, a passionate firm dedicated to client experience.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real difference in clients' lives while developing your professional skills.
- Qualifications: Strong communication skills and a passion for client care.
The predicted salary is between 22050 - 26950 £ per year.
At Wolferstans, we care passionately about the experience that clients have when doing business with us. Our Client Services Team are the first point of contact for prospective clients who get in touch with us.
Primary Responsibilities
- Answer telephone calls from clients and prospective clients in line with agreed service levels.
- Assist clients with their enquiries in line with authority levels and agreed procedures.
- Monitor and respond to requests from clients and colleagues via the Client Services Shared Mailbox.
- Support “walk-in” clients who visit our offices with their queries, providing a warm, friendly welcome.
- Support clients in completing online ID checks via systems such as Credas and SmartSearch by sending links and assisting with queries.
- Assist lawyers with verifying client ID checks by reviewing results and highlighting issues for review.
- Onboard clients onto our App as appropriate, providing advice and support with queries.
- Open files as requested by legal departments, showing accuracy and attention to detail.
- Ensure all necessary conflict checks are undertaken and possible conflicts are referred in line with agreed procedure.
- Adhere to all company policies and procedures, particularly those which relate to client confidentiality and GDPR.
- Provide an exceptional service to colleagues in legal departments by ensuring requests are handled promptly, accurately and that information provided around new clients/enquiries includes all relevant detail.
Person Specification
- Demonstrates a passion for delivering an exceptional legal experience.
- Excellent communication and client care skills.
- Time management skills and ability to prioritise effectively.
- Attention to detail.
Able to:
- Deal sensitively and appropriately with confidential information.
- Develop and maintain strong relationships with team members, the firms’ employees, and partners.
- Work well under pressure within stipulated timescales and meet deadlines.
You will be:
- Qualified by experience having credibility within your specialism.
- Proud of a professional and positive work attitude with the ability to embrace change.
- Willing to attend courses and webinars to increase knowledge and understanding.
- Committed and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.
Client Services Co-Ordinator employer: Wolferstans Solicitors
Wolferstans Solicitors is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in the vibrant city of Plymouth, employees benefit from a collaborative environment where they can develop their skills while contributing to exceptional client care. With a focus on work-life balance and a commitment to employee well-being, this role provides a meaningful opportunity to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolferstans Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolferstans Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolferstans Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Wolferstans Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolferstans Solicitors!
How to prepare for a job interview at Wolferstans Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
