At a Glance
- Tasks: Welcome clients and their pets, manage queries, and process insurance claims.
- Company: Wolfe Vets, a passionate and inclusive veterinary clinic.
- Benefits: Competitive salary, 25 days holiday, pension, and discounts for your pets.
- Other info: Flexible hours with opportunities for career growth and training.
- Why this job: Join a friendly team and make a real difference in pet care.
- Qualifications: Client-focused attitude; experience with EzyVet or PetsApp is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We celebrate diversity in all its forms and are committed to creating a meritocratic and inclusive environment for our people. Launched in June 2020, Wolfe Vets is independently owned, with small animal veterinary hospitals based in Chiswick and Fulham. We offer an exceptional standard of round the clock care, treatment and facilities, as well as all the routine consultations, health checks and procedures expected at a family vet. We are passionate about pets and animal welfare; we believe that pets and their owners deserve to be treated with expertise and compassion. Our client base has grown significantly since we first opened our doors and we are delighted that our reputation for the highest standards of care means that many new pet owners register with us every day.
This role requires a client focussed Receptionist & Clinic Administrator to work as part of our highly skilled and friendly team at Wolfe Vets. Our reception team are vital to the success of the clinic; our clinical staff need to be kept updated on arrivals and emergencies and it is important that pet insurance claims are processed efficiently.
- Welcoming clients and their pets to the clinic with warmth and empathy
- Acting as the first point of contact for queries over the phone or in person
- Clinic administration: processing and chasing pet insurance claims
- Taking payment for treatment, retail sales and stock control in reception area
- Ensuring the reception area looks welcoming and inviting at all times and replenishing stock for sale
Desirable experience (training can be provided):
- Familiarity with EzyVet (veterinary IT system), training can be provided in role, if necessary
- Familiarity with PetsApp (our Wellness Membership CRM system), training can be provided in role, if required
Personal qualities:
- Flexible and adaptable to change (such as emergency arrivals)
- Kind & compassionate to pets, owners and colleagues alike
Hours & facilities:
- 40 hours a week (exclusive of a 45-minute daily lunch break).
- Our reception team work between 08.00-18.45 on a rota’d basis (from time to time, occasional paid overtime may be required).
- Workplace pension
- Cash contributions to routine medical care and treatments (e.g.: dental appointments, opticians etc)
- Discounted pet food and veterinary services for own pets
- 25 days holiday plus bank holidays
- Additional annual leave after two years of employment (increasing by a day a year to a maximum of 30 days per annum)
- Competitive, market leading salary (plus paid overtime)
Receptionist & Clinic Administrator in London employer: Wolfe Vets
Wolfe Vets is an exceptional employer that prioritises diversity and inclusivity, fostering a supportive work culture where every team member is valued. Located in the vibrant areas of Chiswick and Fulham, we offer competitive salaries, generous holiday allowances, and unique benefits such as cash contributions to medical care and discounts on pet services, ensuring our staff feel appreciated and motivated. Join us in our mission to provide compassionate care to pets and their owners while enjoying ample opportunities for personal and professional growth within a friendly and skilled team.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Clinic Administrator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wolfe Vets. Understand their values and what makes them tick. This way, you can show how your passion for pets and client care aligns perfectly with their mission.
✨Tip Number 2
Practice your people skills! As a Receptionist & Clinic Administrator, you'll be the friendly face of the clinic. Role-play common scenarios with a friend or family member to boost your confidence in handling queries and welcoming clients warmly.
✨Tip Number 3
Be ready to showcase your adaptability! The job requires flexibility, especially during busy times or emergencies. Think of examples from your past experiences where you've successfully handled unexpected situations and be prepared to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Wolfe Vets team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Receptionist & Clinic Administrator in London
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or animal care, as it shows us you're genuinely interested in the role and our mission at Wolfe Vets.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your client-focused skills and any experience in administration or customer service, as these are key for a Receptionist & Clinic Administrator like us.
Be Warm and Welcoming:Since you'll be the first point of contact for our clients, use a friendly tone in your written application. This sets the right vibe and shows us that you can create a welcoming atmosphere for both pets and their owners.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Wolfe Vets
✨Know the Company
Before your interview, take some time to research Wolfe Vets. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Receptionist & Clinic Administrator, you'll be the first point of contact for clients and their pets. Be prepared to discuss how you would handle various situations with warmth and compassion. Share examples from past experiences where you've demonstrated empathy and kindness.
✨Familiarise Yourself with Relevant Systems
While training will be provided, having a basic understanding of EzyVet and PetsApp can give you an edge. If you have experience with similar systems, mention it during the interview. It shows you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think about how you would manage a busy reception area or deal with an upset client. Practising these scenarios can help you respond confidently and effectively during the interview.
