Sales Associate (LON) - Full time - Ethical Fashion

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home, and beauty through our online marketplace and flagship stores in London, New York City, and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.120 people currently located between London, New York, and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us.

You will work 5 days per week, which may include one or both weekend days, subject to the rota. This role is ideal for people who are personable and skilled in sales, with a generous commission applied.

The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales, and handling relationships with customers and brands. The successful candidate will be confident in handling relationships both in-person and via digital channels.

Note that this is a retail role and will therefore include work on weekends, some public holidays, and varied start and end times.

Key Responsibilities and Accountabilities

• Develop and nurture customer relationships to drive sales and ensure repeat business.
• Educate customers on the Wolf & Badger concept and key selling points for each of our community of brands
• Deliver the highest level of customer service
• Provide styling advice and drive multi-item transactions
• Engage in visual merchandising of displays, and ensure the store is maintained and in pristine condition at all times
• Work with content and marketing teams to assist with the production of relevant in-store videos, photos, and other creative materials for social media
• Work with brands and events teams to help produce and execute in-store events
• Support our customer service team with store-related customer inquiries
• Manage stock inventory and deliveries; execute the delivery and return of stock from and to our brands
• Contribute to the organisation and maintenance of the store
• Foster an environment of teamwork, trust, and collaboration with peers, customers, and other departments

• Builds and maintains long-term relationships with customers, consistently delivering exceptional service and personalised experiences.
• Confident and skilled in making sales
• Well organised with sharp attention to detail
• Great interpersonal skills
• Champions of small and ethical designers
• Excellent verbal and written communication skills
• Confident using a variety of software and strong with technology, including POS systems
• Must thrive under pressure and enjoy a challenge

• £25,650 per annum plus a very generous personal sales commission!
• Creative work environment within a multi-purpose retail, food, events, and office environment
• Excellent career opportunities in a rapidly growing international business
• Generous holiday allowance of 25 days in addition to bank holidays
• Paid volunteering leave, pet-ernity leave, and heartbreak leave
• Cycle scheme
• Working in a positive organisation for people and planet. We are a certified B Corp!
• Staff discount online and in-store across Wolf & Badger
• Quarterly Wellness Wallet – to spend on products and services that are meaningful to you
• Subscription to Yulife health and wellbeing app
• Creative work environment at our vibrant store in Soho

Wolf & Badger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.

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