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Wolds Wine Estate is opening a café/restaurant and deli within a new purpose built space. To achieve this we are looking for a General Manager to lead and manage the new café, restaurant and deli area of the business. They must have relevant experience, be driven and passionate about delivering great value and customer satisfaction. It is an exciting time to join the family here as our wines and vineyard are getting national recognition, our ciders are winning awards and we push on with our ambitious growth plans. Become part of Wolds Wine Estate and continue to drive forward our business which is passionate about delivering the best experiences for our visitors.
Role Overview
We are seeking a charismatic and experienced General Manager to set up, manage and run all aspects of our new café, restaurant and deli space. The set up will involve overseeing the kitchen install and set up of seating/serving areas followed by the hiring and managing of the whole team to run the business. This role requires a dynamic leader with a passion for hospitality, strong business acumen and a knack for innovation; ensuring every visitor experience is exceptional and memorable. You will work directly with the owner to develop and deliver the strategic vision for the Estate.
Responsibilities
Leadership & Management: Hire, lead, motivate and develop a team to support the delivery of our café, restaurant and deli space. Create a positive, energising and high performing work culture throughout the operation.
Operational Excellence: Ensure that the café, restaurant and deli run smoothly and are focused on visitor experience whilst delivering business value.
Financial Performance: Drive operating profit through efficient management and innovative strategies. Monitor and report on key performance indicators such as revenue growth, operating profit and visitor/employee satisfaction.
Visitor Experience: Uphold our exceptional visitor experiences, ensuring high levels of satisfaction and repeat business. Develop marketing initiatives to ensure footfall through increased awareness and excitement for our business.
Event Management: Own, develop and manage events (including but not limited to wine tastings) that drive value for the business and exceed visitor expectations. Create an exciting and on-brand event programme for locals and visitors to the area.
Restaurant Management: Own, develop and manage the restaurant operations ensuring high quality service that delivers visitor satisfaction and business value.
Deli/Retail Management: Own, develop and manage the retail function (both in-store and online) with a focus on wine/deli items and quality produce/items that delivers visitor satisfaction and business value.
Continuous Improvement: Continuously seek ways to improve and develop our offering to develop the business, improve operations and enhance the visitor experience. We are eager to grow and develop the business and want someone who comes with ideas and is hungry to drive the business forward through new offerings.
Qualifications
Experience: A minimum of 2 years’ experience in a management role within the F&B industry, preferably with experience of setting up from scratch (e.g. kitchen design/layout, hiring new team, marketing etc).
Leadership: Proven track record of effective leadership, with the ability to inspire and manage a small, effective and diverse team.
Diligence: You will be responsible for key processes such as Health and Safety, Food Hygiene, Alcohol Licensing and Standard Operating procedures so you will need a strong operational mindset to ensure we are always compliant to legislation.
Financial Acumen: Strong understanding of financial management, budgeting, and reporting.
Visitor Focus: Deep commitment to delivering exceptional visitor service and satisfaction.
Innovation: Ability to find opportunities for new revenue streams and improve the operation delivering cost savings and greater returns.
Communication: Excellent interpersonal and communication skills.
Performance related bonus
Pension contributions
Discounted wine, food and other goods
Exciting opportunity to push the business in a new direction from scratch
Working at a fantastic site with huge potential and engaged owners
Free on-site parking
Details
Workplace: Wolds Wine Estate, NG12 5BE. Occasional need to travel. Home working will not be an option.
Hours per week: 40 but will require flexibility
Working Pattern: Flexible to meet needs of the business with weekend work expected.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Wineries
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#J-18808-LjbffrStudySmarter Expert Advice🤫
We think this is how you could land GENERAL MANAGER: Cafe/Restaurant/Deli in Keyworth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wolds Wine Estate. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wolds Wine Estate
Don't be shy about reaching out to Wolds Wine Estate directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wolds Wine Estate and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wolds Wine Estate
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
