Facilities Supervisor in Wokingham

Company Description

Wokingham United Charities is a long-established charitable organisation, with origins dating back to 1451, serving residents of Wokingham Borough.

The charity operates a substantial endowed fund to support people experiencing poverty, hardship, or distress.

It also manages Wokingham Almshouses at Westende on London Road, providing 27 modern, self‑contained flats as accommodation for older residents at below‑market maintenance contributions.

The organisation is a Company limited by Guarantee and is registered with the Charity Commission, reflecting robust governance and a commitment to long‑term community support.

Team members join a values‑driven environment focused on practical assistance and high‑quality accommodation for vulnerable residents.

Overview

We are seeking a practical, organised and people‑focused Facilities Supervisor to oversee the day‑to‑day maintenance, safety and smooth running of our almshouse community.

This role is responsible for ensuring that our buildings, communal areas and grounds are safe, well‑maintained and compliant with all relevant housing and health & safety regulations.

The ideal candidate will bring strong facilities experience, good contractor‑management skills and a hands‑on approach to problem‑solving.

They will act as the main point of contact for residents on housing‑related matters (not personal care), helping maintain a safe, supportive and well‑managed environment.

Reporting to the Charity Manager, this is a key role in keeping the almshouse operating effectively.

Responsibilities

• Coordinate and oversee day‑to‑day maintenance, repairs and servicing across the almshouse buildings and grounds.
• Maintain and deliver planned maintenance schedules, ensuring statutory compliance (fire safety, electrical, gas, water hygiene, alarms and emergency systems).
• Carry out regular inspections to identify issues, risks or areas requiring attention.
• Manage contractors and service providers, ensuring safe working practices, quality standards and value for money.
• Respond to building‑related emergencies such as leaks, outages or alarm activations, and maintain accurate incident records.
• Keep clear and up‑to‑date maintenance and compliance records in Share Point.
• Prepare operational updates and reports for the Charity Manager and trustees.
• Provide housing‑related inductions for new residents (property systems, safety, waste, repairs).
• Communicate effectively with residents about maintenance, repairs and operational matters.
• Signpost residents to external support services when appropriate (no personal care duties).
• Support trustees with procurement, budgeting information and compliance monitoring.
• Ensure all facilities operations meet charity, housing and almshouse regulatory requirements.

Qualifications

• Experience in facilities, property or housing maintenance.
• Strong understanding of health & safety and statutory compliance requirements.
• Confidence managing contractors and overseeing maintenance works.
• Good organisational skills with strong attention to detail.
• Clear, approachable communication style, particularly with older residents.
• Experience in charitable or supported housing settings is desirable but not essential.
• Basic IT skills for record‑keeping and reporting (Share Point, email, digital logs).
• Summary

This role is central to maintaining a safe, compliant and well‑functioning almshouse environment.

We welcome applications from proactive individuals who take pride in keeping buildings running smoothly and supporting residents through excellent housing‑related communication.

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