Customer Service Officer in Wokingham

Are you looking for a role with variety and the opportunity to deliver a high standard of service to our residents across the Borough? Would you like to be part of an experienced, enthusiastic, and supportive team? We have an exciting opportunity available for 2 Customer Service Officers, to join us as key members of the Customer Services Team here at Wokingham Borough Council, on a full time, 5-month fixed term contract.

As a Customer Service Officer, you’ll play an important role in supporting the waste service changes taking place in June as part of our new waste contract. We’re looking for an enthusiastic team member with great communication skills who can help, guide, and resolve a wide range of enquiries. We want every interaction with our residents to be as positive and helpful as possible.

You’ll handle enquiries that come in by phone, email, webchat, or in person at our Wokingham office at Shute End. These enquiries will cover a broad range of Council services.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

• A generous annual leave entitlement of 25 days (rising to 30 days after 5 years continued local government service), plus Bank Holidays
• Enrolment to an excellent local government pension scheme
• An employee assistance programme including 24/7 wellbeing helpline
• A range of local & lifestyle discounts
• Use of a free onsite gym (located at Shute End office)
• Salary sacrifice car & cycle to work schemes
• And much more!

• Support the efficient and consistent handling of customer cases, ensuring needs are met and good practice is shared.
• Help improve the customer journey by understanding needs and contributing to faster, simpler and more responsive services.
• Promote customer self-service and identify further opportunities to enable it.
• Manage straightforward customer issues and know when to seek advice from colleagues or specialists, maintaining confidentiality in line with policy and data protection laws.
• Contribute to the ongoing improvement of processes and procedures, drawing on best practice where appropriate.

• The ability to listen and extract and assess important information.
• A strong customer service ethos, striving to continually improve our customer’s experience.
• A can do, confident attitude; trustworthy, dependable and delivers on what is promised.
• A desire to improve their skills, knowledge and experience.
• The ability to multi-task in a fast-paced, reactive environment.

Our Area: Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today! Alternatively, for an informal discussion please contact: Karen Staff, Customer Services Lead at karen.staff@wokingham.gov.uk