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- Tasks: Support and supervise a team handling welfare assessments for residents.
- Company: Join Wokingham Borough Council, dedicated to improving community welfare.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and local discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in welfare benefits and strong communication skills required.
- Other info: Hybrid working model with a vibrant community and excellent transport links.
The predicted salary is between 36000 - 60000 £ per year.
We have an excellent opportunity available for a Senior Welfare Assessments Advisor to join our proactive Welfare Assessments team at Wokingham Borough Council, on a full time, permanent basis. As Senior Welfare Assessments Advisor you will work effectively and collaboratively with teams within Income & Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users of the Council’s services. This role will support and supervise a team of front facing assessment advisors who deal with individuals with queries in relation to Benefits & Council Tax, and responding to the needs of vulnerable residents, additionally where necessary make appropriate connections and referrals for additional services and support. Join us in making a real difference in the lives of our community!
Hybrid Working - Office based Mon/Weds/Fri
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
- A generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service) (pro rata), plus Bank Holidays
- An excellent local government pension scheme
- An employee assistance programme including 24/7 wellbeing helpline
- A range of local & lifestyle discounts
- Use of a free onsite gym (located at Shute End office)
- Salary sacrifice car & cycle to work schemes
- And much more!
Key responsibilities:
- Dealing with resident and customer enquiries in relation to Housing Benefit, Council Tax Reduction and Council Tax via phone, email and face to face contact
- Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate.
- Lead on the concessionary fares & Local Welfare Provision application processes.
- Dealing with the more complex customer issues and support & mentor Advisors to develop their skills and practice
- Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services.
- Support the administration of Housing Benefit & Council Tax Reduction claims and re-assessments.
- Make complex autonomous decisions with confidence and professionalism
Candidate requirements:
- Verbal, written communication skills
- Experience of working within a front facing Welfare Benefits Environment
- Proficient ICT skills and use of Microsoft packages
- Good working knowledge of Welfare Benefits
- Ability to listen, extract and assess important information
- Ability to make appropriate complex decisions with autonomy and confidence
- Supervisory experience (desirable)
Our area: Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
If you’re interested in this exciting opportunity, click the link below and apply today. Alternatively, for more information or to arrange an information discussion, please contact [emailprotected]
Closing: 20th July 2025, 11pm
Interviews: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer.
Senior Welfare Assessments Advisor employer: Wokingham Borough Council
Contact Detail:
Wokingham Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Welfare Assessments Advisor
✨Tip Number 1
Familiarise yourself with the specific welfare benefits and council tax regulations relevant to Wokingham. Understanding local policies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Wokingham Borough Council. They can provide valuable insights into the work culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your experience in handling complex customer issues. Think of specific examples where you've successfully resolved challenging situations, as this is a key aspect of the Senior Welfare Assessments Advisor role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've mentored or supported team members in previous roles. This will highlight your supervisory experience and ability to develop others, which is desirable for this position.
We think you need these skills to ace Senior Welfare Assessments Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Senior Welfare Assessments Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your experience in a front-facing welfare benefits environment. Provide specific examples of how you've dealt with complex customer issues and supported team members, as these are crucial for this role.
Showcase Communication Skills: Since verbal and written communication skills are essential, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful interactions with residents or customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is vital for the role.
How to prepare for a job interview at Wokingham Borough Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Welfare Assessments Advisor. Familiarise yourself with the key tasks such as dealing with resident enquiries and supporting your team. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in a front-facing welfare benefits environment. Highlight specific examples where you've dealt with complex customer issues or made autonomous decisions, as this is crucial for the role.
✨Demonstrate Communication Skills
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. Be ready to explain how you would handle difficult conversations with residents or customers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the position aligns with your career goals. Consider asking about team dynamics or opportunities for professional development.
