At a Glance
- Tasks: Manage daily shop operations and lead a team of staff and volunteers.
- Company: Join Woking & Sam Beare Hospice, making a real difference in the community.
- Benefits: Rewarding role with the chance to support vital hospice care.
- Other info: Flexible working across locations, including weekends and bank holidays.
- Why this job: Combine your retail skills with purpose and help raise funds for local hospice care.
- Qualifications: Retail management experience and strong organisational skills are essential.
The predicted salary is between 32177 - 39327 £ per year.
At our hospice, every role plays a part in providing exceptional care and comfort to patients and their families.
If you're caring, compassionate, and committed to making a difference, we’d love to hear from you.
Your next retail role could help local hospice care.
Woking & Sam Beare Hospice is looking for a motivated Shop Manager to run our new charity shop.
Our shops generate vital income to support specialist palliative and end of life care for patients, carers and families across North West Surrey.
In this rewarding role, you will manage daily shop operations, support colleagues and volunteers, oversee stock, pricing and merchandising, promote Gift Aid and ensure customers and donors receive a warm, professional welcome.
Key responsibilities
- Manage day-to-day shop operations, stock, pricing and merchandising.
- Lead, support and motivate staff and volunteers.
- Deliver excellent customer and donor service.
- Promote Gift Aid and help maximise sales income.
- Maintain accurate cash handling, banking and records.
- Ensure the shop is safe, compliant and welcoming.
- Work flexibly across Hospice retail locations, including weekends and bank holidays.
About you
We are looking for someone with retail management or supervisory experience, strong organisational skills and the ability to motivate a team.
You will be confident working with customers, donors, colleagues and volunteers.
Good communication, basic IT and numeracy skills are important. Experience in fashion retail, charity retail or working with volunteers would be an advantage.
This is a great opportunity to combine retail leadership with purpose, helping raise vital income for local hospice care.
If you are passionate about retail, people and making a difference in the community, we would love to hear from you.
Join Our Caring Community
Every role contributes to the support we provide for patients, families, and our wider community.
If you’re interested in making a difference, we’d love to hear from you.
For recruitment enquiries or application support, please email recruitment@wsbh. org. uk or call 01483 742682 .
Please download to view supporting documents below.
- Retail Shop Manager Addlestone August 2026. pdf
- Woking and Sam Beare Hospice and Wellbeing Care
- Goldsworth Park Centre Woking Surrey GU21 3LGUnited Kingdom
- #J-18808-Ljbffr
Shop Manager (Addlestone) employer: Woking & Sam Beare Hospices
Woking & Sam Beare Hospice is an exceptional employer that values compassion and community impact, making it a rewarding place to work as a Shop Manager in Addlestone. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to lead a dedicated team while contributing to vital hospice care services. Join us in creating a welcoming environment for customers and donors, where your efforts directly support local families in need.
Contact Details:
Woking & Sam Beare Hospices Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager (Addlestone)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Woking & Sam Beare Hospices, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Woking & Sam Beare Hospices!
We think you need these skills to ace Shop Manager (Addlestone)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Woking & Sam Beare Hospices, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Woking & Sam Beare Hospices and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Woking & Sam Beare Hospices that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Woking & Sam Beare Hospices
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
