At a Glance
- Tasks: Investigate tenant complaints and ensure their rights are protected in the private rented sector.
- Company: Join Woking Borough Council's dedicated Housing Standards Team.
- Benefits: Competitive salary, flexible benefits, vehicle allowance, and 23 days annual leave.
- Other info: Opportunity for a Level 4 Apprenticeship in Regulatory Compliance.
- Why this job: Make a real difference for vulnerable tenants and advocate for their rights.
- Qualifications: Experience in housing legislation and strong communication skills required.
The predicted salary is between 29633 - 48059 £ per year.
Salary range from £29,633 to £48,059 dependent on experience plus flexible benefits allowance up to £2,313 per annum plus a vehicle allowance of up to £2,683 per annum.
Woking Borough Council has an exciting opportunity for an enthusiastic and experienced professional to join our busy and dedicated Housing Standards Team as a Tenancy Enforcement Officer on a full time, permanent basis. This is a new role developed in line with the implementation of the Renters’ Rights Act 2025 to engage with and advocate for tenants who are experiencing issues within the private rented sector.
Reporting to the Senior Housing Standards Officer, in this role you'll be responsible for:
- Investigating complaints from tenants
- Carrying out property inspections
- Providing specialist advice in relation to tenancy administration
You will work closely with vulnerable tenants to help safeguard their rights and ensure they can live safely and securely in their homes. The role will have a particular focus on supporting private rented sector tenants and ensuring landlords meet their legal obligations. You will engage with landlords, letting agents and other stakeholders. Where indicated, you will take enforcement action in line with the Council’s Enforcement Policy using the full range of regulatory powers available.
We are looking for someone with experience in private sector housing legislation, particularly relating to landlord and tenant legislation and the Renters’ Rights Act. You will have experience of dealing with members of the public, recording conversations accurately, delivering advice and advocating for vulnerable people, including in enforcement situations. It is important that you have a positive and confident outlook, experience of working with diverse client groups and can communicate accurately and effectively with a wide range of people.
There is the opportunity to undertake a Level 4 Apprenticeship in Regulatory Compliance with a focus on Tenancy Enforcement. This role requires the post holder to hold a valid full driver’s licence.
Woking Borough Council offers in return:
- A competitive salary (£29,633 to £48,059 dependent on experience)
- Flexible benefits and vehicle allowance
- 23 days annual leave
- Membership of the local government pension scheme
- Discounted health and leisure membership
- Excellent career opportunities for committed individuals.
The successful applicant will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). The Council will offer assistance and further details will be in the job application pack. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required.
If you have any queries or would like to discuss this further, please contact the Human Resources team. For an informal discussion about the post please contact Anne Woodward, Senior Housing Standards Officer 01483 743 460 or Emma Bourne, Head of Environmental Health 01483 743 840.
Closing Date: 22 September 2026 - 23:55pm Interview Date: 29 September 2026
Tenancy Enforcement Officer in Woking employer: Woking Borough Council
Woking Borough Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the community. As a Tenancy Enforcement Officer, you will have access to excellent career development opportunities, including a Level 4 Apprenticeship in Regulatory Compliance, while enjoying a competitive salary, flexible benefits, and a generous leave policy. Join us in making a meaningful impact in the lives of vulnerable tenants in Woking, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Enforcement Officer in Woking
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We think you need these skills to ace Tenancy Enforcement Officer in Woking
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Woking Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Woking Borough Council
✨Get to Know Public Sector Values
Before your interview with Woking Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Woking Borough Council.
