At a Glance
- Tasks: Lead a team to manage rent collection and arrears in our housing services.
- Company: Join Woking Borough Council and make a difference in the community.
- Benefits: Competitive salary, flexible working, and generous benefits package.
- Other info: Enjoy ongoing learning opportunities and a supportive work environment.
- Why this job: Shape the future of housing services while developing your leadership skills.
- Qualifications: Experience in rent collection and strong people management skills required.
The predicted salary is between 34147 - 48059 £ per year.
Join Woking Borough Council and help shape the future of housing services in our community. Salary circa £34,147 to £48,059 dependent on experience, plus flexible benefits allowance up to £2,313 per annum and vehicle allowance up to £2,683 per annum.
About the Role
As Housing Team Leader – Income, you will take the lead on rent collection and arrears management across our housing portfolio. You will:
- Lead, motivate, and develop a team of Income Officers
- Drive effective rent collection and maximise income in a customer-focused way
- Embed a "rent first" culture, promoting early intervention and prevention
- Oversee arrears management processes, ensuring timely, proportionate action
- Manage tenant engagement, maintaining clear and supportive communication
- Work collaboratively with internal teams and external support agencies
- Support service improvements, transformation, and policy development
- Ensure effective use of housing systems, including Mobysoft Rentsense
- Take ownership of legal action where necessary, including attending court
About You
- Experienced in rent collection and arrears management within social housing
- A confident team leader with strong people management skills
- Knowledgeable in relevant housing legislation and best practice
- Proactive, organised, and able to manage competing priorities
- Passionate about delivering a customer-focused service
- Equipped with excellent communication and stakeholder engagement skills
A valid driving licence and access to a vehicle is essential.
What We Offer
- Flexible working with hybrid arrangements
- Generous flexi-time scheme (up to 2 flexi days per month)
- Local Government Pension Scheme
- Discounted health and leisure membership
- Ongoing learning and development opportunities
Housing Team Leader - Income in Woking employer: Woking Borough Council
Woking Borough Council is an exceptional employer, offering a supportive and dynamic work environment for the Housing Team Leader – Income role. With a strong focus on employee development, flexible working arrangements, and a commitment to community service, you will have the opportunity to lead a dedicated team while enjoying generous benefits such as a local government pension scheme and discounted health memberships. Join us in making a meaningful impact on housing services in Woking, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Leader - Income in Woking
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Woking Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Woking Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Team Leader - Income in Woking
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Woking Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Woking Borough Council
✨Get to Know Public Sector Values
Before your interview with Woking Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Woking Borough Council.
