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- Tasks: Provide top-notch customer service and handle public enquiries in a diverse environment.
- Company: Local government council in Woking with a commitment to community service.
- Benefits: Flexible hours, comprehensive training, and a supportive work culture.
- Other info: Great opportunity for career growth and development.
- Why this job: Join a team that values communication and makes a difference in the community.
- Qualifications: Excellent communication skills and a willingness to learn.
The predicted salary is between 24000 - 28000 £ per year.
A local government council in Woking is seeking a customer services professional to join their team. The role demands excellent communication and ICT skills while providing high-quality service in a diverse working environment.
Responsibilities include handling public enquiries across various areas.
Benefits include a flexi time scheme, and a comprehensive training program is offered for those without prior experience.
Applicants must have the right to work in the UK.
Frontline Customer Services Advisor | Flexible Hours + DBS in Woking employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Services Advisor | Flexible Hours + DBS in Woking
✨Tip Number 1
Make sure you research the local government council in Woking before your interview. Knowing their values and recent projects can help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling public enquiries, we should prepare for common scenarios and think about how to respond effectively and empathetically.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it’s like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive job listings that you won’t find anywhere else.
We think you need these skills to ace Frontline Customer Services Advisor | Flexible Hours + DBS in Woking
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can handle public enquiries effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific experiences that relate to the responsibilities outlined, especially in a diverse working environment.
Highlight Your ICT Skills: As the job requires strong ICT skills, be sure to mention any relevant software or tools you’re familiar with. This could be anything from customer service platforms to general IT proficiency that shows you can adapt quickly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Woking Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Frontline Customer Services Advisor. Familiarise yourself with the local government council's services and how they interact with the public. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer enquiries in the past. This will demonstrate your ability to provide high-quality service in a diverse environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them. This shows that you can think on your feet and are prepared for real-life situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how the team handles difficult enquiries. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.