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- Tasks: Provide top-notch customer service across various channels and assist local residents.
- Company: Join Woking Borough Council, a diverse and inclusive workplace.
- Benefits: Enjoy flexi time, pension scheme, and discounted health memberships.
- Other info: Comprehensive training provided; no prior experience necessary.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great communication skills and a willingness to learn new tech.
The predicted salary is between 24309 - 24309 £ per year.
Salary: Circa £24,309 per annum depending on experience
Location: Woking
Job type: Permanent | Full Time
Closing on 03/05/2026 at 23:55
About the Role
We are looking to recruit a self‑motivated, customer services professional to join our friendly team.
Essential Qualifications
- Enjoy working in a front line environment.
- Have excellent communication and computer skills.
- Comfortable using new technology in a changing environment.
- Are keen to contribute to team objectives.
- Want to give local people the best possible service.
Responsibilities
These exciting roles offer a truly diverse working environment. The successful candidate will work across various areas, including reception desk, public enquiries counter, telephone contact centre and land charges admin. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential. Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution the section uses a wide range of IT systems for which excellent ICT skills are required. The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times. Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.
Benefits
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Additional Information
A basic DBS check is required for this role. Applicants must already have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.
EEO Statement
Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.
Interview Dates
Interview Date: 11 & 12 May 2026
Customer Services Officer in Woking employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer in Woking
✨Tip Number 1
Get to know the company! Research Woking Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible and adaptable! The job requires you to handle various duties, so highlight your ability to switch tasks easily. Share examples from past experiences where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Customer Services Officer in Woking
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service roles. We want to see how you've handled enquiries and provided top-notch service in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing how your skills align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Woking Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Officer role. Familiarise yourself with the responsibilities and the skills required, especially around customer care and ICT systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you've successfully resolved customer issues or worked as part of a team. This will demonstrate your ability to handle enquiries effectively.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing scenarios during the interview to assess how you would handle real-life customer interactions. Prepare by thinking about common customer service situations and how you would respond. This will showcase your problem-solving skills and adaptability in a front-line environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training programmes, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.