At a Glance
- Tasks: Lead a team in rent collection and arrears management while improving services.
- Company: Join Woking Borough Council's dynamic housing team.
- Benefits: Enjoy flexible working, pension scheme, and discounted health memberships.
- Other info: Hybrid role with opportunities for professional growth and development.
- Why this job: Make a real difference in the community by supporting tenants and maximising income.
- Qualifications: Experience in rent collection and team management in social housing is preferred.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen to join the housing team at Woking Borough Council. We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management in the housing team.
The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures. You will lead and motivate a team of income officers ensuring procedures are efficiently delivered to maximize income collection.
You will do this in a customer focused way ensuring communication with tenants, leaseholders, licensees, shared owners and garage renters through the rent collection and arrears management process. You will be responsible for the line management of the income team and work with the temporary accommodation officer to ensure income maximization across the housing portfolio.
We would like to embed a rent first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in arrears cases and signposting to support agencies we work with in the borough. You will ensure arrears actions are carried out in a timely, appropriate, and proportionate manner and communication with those in arrears is conducted in line with procedures and timescales within them.
You will be expected to oversee effective use of the housing management database, case files and the implementation and use of Mobysoft Rentsense into the day-to-day workings of the team and case management. Where necessary you will identify and pursue legal action serving the relevant legal notice, attending court and acting as a witness where appropriate.
Ideally the successful candidate will have experience of working and managing a team responsible for rent collection and arrears management in the social housing sector with a good knowledge of up-to-date relevant legislation.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits. This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.
Please note that a driver's license and access to your own vehicle is essential for this role.
Closing Date: 24 June 2026
Interview Date: 3 July 2026
Housing Team Leader - Income in Surrey employer: Woking Borough Council
Woking Borough Council is an exceptional employer that prioritises employee well-being and professional growth. With a strong commitment to service improvement and a supportive work culture, employees benefit from flexible working arrangements, generous leave policies, and access to the local government pension scheme. The role of Housing Team Leader - Income not only offers the chance to lead a dedicated team in a meaningful capacity but also provides opportunities for personal development within a community-focused environment in the heart of Woking, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Leader - Income in Surrey
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Woking Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Woking Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Team Leader - Income in Surrey
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Woking Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Woking Borough Council
✨Get to Know Public Sector Values
Before your interview with Woking Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Woking Borough Council.
