At a Glance
- Tasks: Be the first point of contact for residents seeking housing advice and support.
- Company: Join a community-focused team dedicated to preventing homelessness.
- Benefits: Enjoy flexible working hours, pension scheme, and discounted health memberships.
- Other info: Full training provided and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable skills.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about helping people and making a difference in your community? We are currently recruiting for a Housing Options Triage Officer to be the first point of contact in a customer focused frontline Housing Options Service. As the first point of contact for residents seeking housing advice, you will play a vital role in preventing homelessness and helping people access the support they need.
Working within a busy and supportive team, you will support customers who are homeless or threatened with homelessness, helping them explore all available housing options, signpost to relevant services and refer to Housing Options officers for further assessment and intervention. No previous housing experience is necessary - just the right attitude, commitment to learning and a passion for helping others. The right candidate will receive full training and support to develop the skills and knowledge needed to provide housing advice, assess homelessness applications, and help people access safe and secure accommodation.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details will be in the job application pack.
We also offer a generous flexi time scheme with the ability to take up to two flexi days a month, Membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
For an informal discussion about this post, please contact Bettina Gresham or Angella Kentaro (Housing Options Team Leaders) on 01483 743834.
Closing Date: 23 August 2026 - 23:55pm
Interview Date: 2 & 3 September 2026
Housing Options Triage Officer in Surrey employer: Woking Borough Council
Woking Borough Council is an excellent employer, offering a supportive work environment that values community engagement and sustainable development. As a CIL & Planning Benefits Officer, you will have the opportunity to contribute to meaningful projects that shape the future of Woking, with access to flexible benefits and professional growth opportunities in local government. Join a team that prioritises collaboration and innovation, making a real impact in your community.
