Making Homes Safer. Supporting Independent Living. Changing Lives.
Are you organised, approachable and committed to providing excellent customer service? Join our Living Well Services team and help coordinate practical support for older, disabled and vulnerable residents across the borough.
As a Business Support Officer, you’ll help keep our services running smoothly, responding to enquiries, taking referrals and coordinating support with colleagues and partner organisations, with particular emphasis on the Handyperson service, Community Meals and Telecare. Your work will help residents maintain their independence, support timely hospital discharge and help prevent admissions. You’ll develop a specialism in a particular service while providing flexible support across the wider Living Well team.
About the Role - What you’ll do
- Respond professionally and sensitively to telephone, email and written enquiries, recording referrals and signposting residents to appropriate support.
- Support the Handyperson service by logging requests, coordinating work schedules and arranging appointments, alongside organising servicing, repairs and MOTs for Handyperson and Community Meals vehicles.
- Assist with Homesafe Plus, our Home from Hospital Service, and the Falls Responder service for residents who have had a non-injurious fall.
- Maintain accurate records, process invoices and payments, record recharges, and assist with debt collection and ordering stock and equipment in line with council policies.
- Help administer grant applications under the Housing Assistance Policy, compile monitoring information and collate customer satisfaction feedback.
- Support dementia-friendly community projects and the identification and support of carers, including completing Carers Prescriptions.
- Provide wider administrative support, including minute taking, marketing materials, events and new projects.
About You
We're looking for someone who:
- Has strong organisational skills, attention to detail and a professional, considerate approach to customer service.
- Is comfortable handling enquiries sensitively, assessing priorities and keeping accurate administrative and financial records.
- Has excellent communication skills
- Can build effective working relationships with customers, colleagues and partner organisations.
- Has a flexible approach and ability to manage a dynamic workload.
Why Join Us?
At Woking Borough Council, you'll be part of a friendly and supportive team that is passionate about helping people live independently and thrive in their communities.
In return, we offer:
- A rewarding role with real social impact.
- Opportunities for learning and professional development.
- A supportive and collaborative working environment.
- Local Government Pension Scheme.
- Generous annual leave entitlement.
- Flexible and family-friendly working arrangements.
Ready to Make a Difference?
If you're looking for a career where your work has a meaningful impact on people's lives every day, we'd love to hear from you.
Join our Living Well Team and help residents stay independent, safe and connected to their communities.
Apply today and be part of something that truly matters.
Closing Date: 22 November 2026 - 23.59pm
Interview Dates: 30 November 2026 & 3 December 2026
Business Support Officer in Surrey employer: Woking Borough Council
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