This is a part time role at 29.60 hours per week.
About the team:
The Community Safety team sits within the Leisure and Communities service and works closely with a range of internal and external partners. The team plays a key role in tackling anti-social behaviour, supporting vulnerable residents, and delivering proactive prevention and enforcement activity across the borough.
You will be joining a collaborative and supportive team environment, with a strong emphasis on partnership working, continuous improvement, and delivering high-quality services to residents.
This role will report to the Community Safety Officer.
About you:
You will have strong organisational and communication skills, with the ability to manage competing priorities and maintain accurate records. You will be confident working both independently and collaboratively, with a clear understanding of how to deliver effective outcomes in a partnership environment.
Experience of ASB case management or a similar regulatory or community safety role would be advantageous, alongside a working knowledge of relevant legislation and best practice.
You will also demonstrate a commitment to excellent customer service, treating residents with professionalism, empathy and respect.
Brief outline of the job purpose and main tasks:
- Investigate, triage and manage a caseload of anti-social behaviour (ASB) cases, focusing on early intervention, risk assessment, action planning and resolution.
- Manage low to medium risk cases, escalating complex or high-risk cases appropriately.
- Maintain regular communication with victims, ensuring expectations are managed and support is provided.
- Support multi-agency processes, including CHaRMM and JAG, by preparing case summaries, maintaining records and tracking actions.
- Coordinate and support ASB case reviews, including arranging meetings, issuing documentation and recording outcomes.
- Maintain accurate, up-to-date case records on systems such as ECINS and SharePoint, ensuring files are audit-ready.
- Work closely with partners including Housing, Police, Environmental Health and other agencies to deliver coordinated responses.
- Support delivery of prevention initiatives and community safety campaigns, such as ASB Awareness Week.
- Administer enforcement processes, including Public Space Protection Orders (PSPOs), Community Protection Notices (CPNs) and Fixed Penalty Notices (FPNs).
- Assist with preparation of enforcement action, including supporting court processes where required.
Shortlisting criteria:
Essential:
- Experience of maintaining accurate administrative records and case files
- Experience of producing clear and timely reports
- Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
- Experience of working in partnership with internal and external stakeholders
- Strong communication skills, including the ability to engage with a range of individuals, including vulnerable residents
- Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
Desirable:
- Experience of ASB case management or investigation
- Experience of taking statements or supporting enforcement action
- Experience of working with vulnerable individuals or communities
- Knowledge of local community safety issues and partner agencies
- Experience of using case management systems such as ECINS
What we will need from you:
- Documentary evidence that you are eligible to work in the UK
- References from your two most recent employers covering at least 3 years
- Completion of a medical questionnaire and declaration
- A full driver’s license
- Basic DBS check
- Evidence of relevant professional qualification(s)
Employee Benefits:
- Annual leave entitlement of 23 days rising to 30 days (maximum) in line with continuous service
- Flexi time scheme with the opportunity to take up to 2 days flexi leave per month
- Local Government Pension Scheme
- Employee Assistance Programme
- Enhanced maternity, paternity and adoption leave
- Discounted leisure gym membership and free swimming
- Season ticket loans
- Cycle to work scheme
- Free eye tests
- retail discount scheme
Who to contact:
For an informal discussion about the role, please contact Tim Fleming, Head of Leisure & Communities, by email at Tim.Fleming@woking.gov.uk.
We are happy to consider reasonable adjustments as part of the recruitment process.
Closing date: 1 November 2026 - 23:55pm
Interview date: 11 November 2026.
Antisocial Behaviour Officer in Surrey employer: Woking Borough Council
Woking Borough Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the community. As a Tenancy Enforcement Officer, you will have access to excellent career development opportunities, including a Level 4 Apprenticeship in Regulatory Compliance, while enjoying a competitive salary, flexible benefits, and a generous leave policy. Join us in making a meaningful impact in the lives of vulnerable tenants in Woking, where your contributions will be valued and recognised.
