At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for the Council.
- Company: Join Woking Borough Council, a forward-thinking team focused on innovation.
- Benefits: Enjoy flexible hours, professional development, and great perks like discounted memberships.
- Other info: Opportunities for career growth during exciting local government changes.
- Why this job: Make a real difference in your community while growing your IT skills.
- Qualifications: GCSEs in English and Maths, plus M365 and IT support experience.
The predicted salary is between 11.7 - 14.3 £ per hour.
This is a part time role - 18.5 hours per week. As a Service Desk Analyst, you'll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you'll play a vital role in keeping our digital services running smoothly.
Job Responsibilities
- Provide first-line support via phone, email, and face-to-face
- Log and resolve incidents within agreed SLAs
- Support infrastructure systems including servers, networks, and telecoms
- Assist with device deployments and infrastructure security
- Help drive our digital transformation and self-service initiatives
We’re looking for someone who is:
- Customer-focused with excellent communication skills
- Experienced in M365 administration and Active Directory
- Skilled in troubleshooting IT and telephony infrastructure
- Proactive, collaborative, and able to work independently
- Flexible to support occasional evening/weekend work and on-call duties
Essential qualifications and experience include:
- GCSEs (or equivalent) in English and Maths
- Strong knowledge of M365 tools and IT support environments
- A commitment to best practice in cyber security and data protection
At Woking Borough Council, you'll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You'll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.
We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Ready to take the next step in your IT career? For an informal chat about the role please contact the Infrastructure & Service Desk Manager.
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
Service Desk Analyst employer: Woking Borough Council
Woking Borough Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the community. As a Tenancy Enforcement Officer, you will have access to excellent career development opportunities, including a Level 4 Apprenticeship in Regulatory Compliance, while enjoying a competitive salary, flexible benefits, and a generous leave policy. Join us in making a meaningful impact in the lives of vulnerable tenants in Woking, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Woking Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Woking Borough Council and let us see your personality shine through!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Woking Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Woking Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Woking Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Woking Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Woking Borough Council will surely appreciate.
