At a Glance
- Tasks: Join our team to manage Council Tax billing and collection with a focus on customer service.
- Company: Woking Council, a supportive and friendly workplace.
- Benefits: Generous leave, flexi-time, pension scheme, and flexible working options.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a difference in your community while developing your career.
- Qualifications: Customer service experience is a plus, but full training is provided.
The predicted salary is between 30000 - 42000 £ per year.
Billing and collection of Council Tax is essential at Woking. We invite an enthusiastic professional to join our Council Tax Team as a Revenue Officer on a permanent basis. The Revenue Officer will be part of a team responsible for the billing, collection and recovery of Council Tax and Business Rates. You will be customer focused, empathetic, assertive and confident in communicating both verbally and in writing to deliver successful outcomes for customers and the Council. The team works on a rota basis with a combination of home and office working.
Reporting & Support
Reporting to the Revenues Team Leader, the Revenue Officer will support the Customer Service team by providing advice and support for Council Tax and Business Rates queries and help maintain records to issue bills promptly and accurately.
Key Responsibilities
- Set up new accounts and close old accounts
- Grant exemptions and discounts
- Take payments
- Answer written and verbal enquiries
- Assist in billing and collection activities for Council Tax and Business Rates
Qualifications & Experience Desired:
Experience in a Revenues/Customer Service environment, though not essential; full training provided. Must be flexible, adaptable, and able to learn complex legislation. Ability to converse at ease with customers and provide accurate written and spoken English is essential. An assessment may be required.
Benefits
Develop your career in a friendly supportive team. Generous annual leave, flexi‑time scheme with two flexi days a month, membership of the local government pension scheme, flexible working and many more benefits.
If you have any queries or would like to discuss this further, please contact the Human Resources team.
Revenue Officer in Knaphill employer: Woking Borough Council
Join our Council Tax Team in Woking as a Revenue Officer, where you will thrive in a supportive and friendly work environment that prioritises employee growth and development. Enjoy generous annual leave, a flexi-time scheme, and the benefits of the local government pension scheme, all while making a meaningful impact in your community through customer-focused service. With a blend of home and office working, this role offers the perfect balance for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Officer in Knaphill
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Woking Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Woking Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenue Officer in Knaphill
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Woking Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Woking Borough Council
✨Get to Know Public Sector Values
Before your interview with Woking Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Woking Borough Council.
