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- Tasks: Join our team to manage Council Tax billing and collection with a focus on customer service.
- Company: Woking Council, a supportive and friendly workplace.
- Benefits: Generous leave, flexi-time, pension scheme, and flexible working options.
- Why this job: Make a difference in your community while developing your career.
- Qualifications: Customer service experience is a plus, but full training is provided.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Billing and collection of Council Tax is essential at Woking. We invite an enthusiastic professional to join our Council Tax Team as a Revenue Officer on a permanent basis. The Revenue Officer will be part of a team responsible for the billing, collection and recovery of Council Tax and Business Rates. You will be customer focused, empathetic, assertive and confident in communicating both verbally and in writing to deliver successful outcomes for customers and the Council. The team works on a rota basis with a combination of home and office working.
Reporting & Support
Reporting to the Revenues Team Leader, the Revenue Officer will support the Customer Service team by providing advice and support for Council Tax and Business Rates queries and help maintain records to issue bills promptly and accurately.
Key Responsibilities
- Set up new accounts and close old accounts
- Grant exemptions and discounts
- Take payments
- Answer written and verbal enquiries
- Assist in billing and collection activities for Council Tax and Business Rates
Qualifications & Experience Desired:
Experience in a Revenues/Customer Service environment, though not essential; full training provided. Must be flexible, adaptable, and able to learn complex legislation. Ability to converse at ease with customers and provide accurate written and spoken English is essential. An assessment may be required.
Benefits
Develop your career in a friendly supportive team. Generous annual leave, flexi‑time scheme with two flexi days a month, membership of the local government pension scheme, flexible working and many more benefits.
If you have any queries or would like to discuss this further, please contact the Human Resources team.
Revenue Officer in Knaphill employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Officer in Knaphill
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Council Tax Team on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've been empathetic and assertive, as these traits are key for a Revenue Officer.
✨Tip Number 3
Show off your communication skills! Practice explaining complex topics simply, as you'll need to do this when helping customers with their Council Tax queries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Revenue Officer in Knaphill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Revenue Officer. We want to see how you can contribute to our Council Tax Team, so don’t hold back on showcasing your customer service skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. Remember, we’re looking for someone who can communicate effectively, both in writing and verbally.
Show Your Enthusiasm: Let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team. Share why you’re interested in the Revenue Officer position and how you can make a positive impact on our customers and the Council.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Woking Borough Council
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Revenue Officer, especially around Council Tax billing and collection. Brush up on relevant legislation and be ready to discuss how you would handle specific scenarios, like granting exemptions or dealing with customer queries.
✨Show Your Customer Focus
Since this role is all about customer service, think of examples from your past experiences where you've successfully resolved customer issues. Be prepared to demonstrate your empathy and assertiveness in communication, as these traits are crucial for delivering successful outcomes.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your ability to learn complex legislation and adapt to new situations. This will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about the team dynamics, training opportunities, and the challenges they face in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.