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- Tasks: Support housing standards by advising tenants and landlords, and conducting property inspections.
- Company: Join Woking Borough Council, a dedicated team improving housing standards in the community.
- Benefits: Enjoy flexible hours, 23 days annual leave, and a generous benefits package.
- Other info: This is a permanent role with opportunities for growth and development.
- Why this job: Make a real impact on housing safety while developing your career in a supportive environment.
- Qualifications: Experience in administration and strong customer service skills are essential.
The predicted salary is between 25593 - 29632 £ per year.
Salary range from £25,593 to £29,632 dependent on experience plus flexible benefits allowance up to £1,840 per annum
Woking
Closing on 11/05/2026 at 23:55
No DBS Check
Permanent | Flexible Hours/Full Time
37 hours per week.
Woking Borough Council has an exciting opportunity for an enthusiastic person to join our busy and dedicated Housing Standards Team as a Housing Standards Support Officer on a full time, permanent basis.
Reporting to the Senior Housing Standards Officer, in this role you’ll be responsible for supporting the improvement of housing standards across the Borough. You will provide advice and guidance to tenants and landlords, administer the licensing of properties within the Borough, arrange visits and inspections to properties, and support officers in taking appropriate enforcement action using a wide range of relevant legislation, including licensing, to reduce hazards in housing in the private sector.
We are looking for someone with experience in administration and an interest in the Private Rented Sector. This is a varied role suited to someone with excellent customer service skills, accuracy in data entry, and enjoys being part of a focused and driven team. It is important that you have a positive and confident outlook, experience of working with diverse client groups and can communicate accurately and effectively with a wide range of people.
In addition to administrative duties, you will also be involved in occasional visits to properties supporting Housing Standards Officers, supporting and attending meetings and forums, supporting some administration functions from the wider Environmental Health team, and other activities to support the requirements of this dynamic team.
Woking Borough Council offers in return:
- A competitive salary (£25,593 to £29,632 dependent on experience)
- Flexible benefits allowance
- 23 days annual leave + bank holidays
- Membership of the local government pension scheme
- Discounted health and leisure membership
- Excellent career opportunities for committed individuals.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.
For an informal discussion about the post please contact Anne Woodward, Senior Housing Standards Officer 01483 743 460 or Emma Bourne, Head of Environmental Health 01483 743 840.
Closing Date: 11 May 2026 – 23.55pm
Interview Date: 21 May 2026
How to apply
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.
Please apply online via the link provided.
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Housing Standards Support Officer employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Standards Support Officer
✨Tip Number 1
Familiarise yourself with the key legislation related to housing standards and the private rented sector. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in housing standards. Attend local events or forums where you can meet people who work in similar roles; this could provide valuable insights and connections.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've demonstrated excellent customer service or problem-solving skills. Be ready to share specific examples that highlight your experience and suitability for the role.
✨Tip Number 4
Research Woking Borough Council's current initiatives and challenges in housing standards. Showing that you are informed about their work and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Housing Standards Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Standards Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as providing advice to tenants and landlords, and supporting enforcement actions.
Tailor Your CV: Customise your CV to highlight relevant experience in administration and customer service. Emphasise any previous roles where you've worked with diverse client groups or in the Private Rented Sector, as this will demonstrate your suitability for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences align with the requirements of the Housing Standards Support Officer position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Woking Borough Council
✨Research the Role and Organisation
Before your interview, take some time to research Woking Borough Council and their Housing Standards Team. Understand their mission, values, and recent initiatives. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service abilities. Think of examples from your past experiences where you successfully handled difficult situations or provided excellent support to clients, especially in a housing or administrative context.
✨Demonstrate Your Communication Skills
As the role requires effective communication with diverse client groups, be prepared to showcase your ability to convey information clearly and confidently. Practice articulating your thoughts and consider how you would explain complex housing standards to someone unfamiliar with the topic.
✨Show Enthusiasm for the Sector
Express your passion for improving housing standards and supporting tenants and landlords. Share any relevant experiences or insights you have about the Private Rented Sector, and discuss why you believe this role is important for the community.