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For Companies At a Glance
- Tasks: Support tenancy management and customer service while gaining hands-on experience.
- Company: Join Woking Borough Council, a community-focused organisation transforming housing services.
- Benefits: Enjoy flexible hours, generous flexi-time, and discounted health memberships.
- Why this job: Make a real impact in your community while working towards a recognised qualification.
- Qualifications: Must be 16+, not in full-time education, with strong admin and communication skills.
- Other info: This is a fixed-term contract for up to 18 months with ongoing training.
Overview
💷 Salary: £7.55 per hour (FTE approx. £14,000) + benefits of up to £1,754 per annum
📅 Closing date: 30 January 2026
Are you passionate about making a difference in your community? Looking to kick-start a rewarding career in housing? Join us at Woking Borough Council during an exciting time of transformation in our Housing Services!
We’re seeking a self-motivated, organised, and customer-focused individual to join our busy Resident Services Team. This is a fantastic opportunity to gain hands-on experience in tenancy management while working towards a nationally recognised qualification.
What you’ll be doing
- Housing Administrator (Apprentice)
- Location: Woking (Hybrid) | Time: 37 hours per week
- Gained responsibilities include: supporting tenant sign-ups, rent collection and tenancy enforcement, anti‑social behaviour case administration, Right to Buy applications, and general tenancy administration
- Gaining exposure across Housing Services, including Repairs, Complaints and Allocations
Apprenticeship details
- Qualification: Level 2 Housing & Property Management Assistant
- Duration: 12 months training + 3 months end‑point assessment (up to 18 months total)
- Training: Remote, blended learning (1‑to‑1s, webinars, online modules)
- Eligibility:
- Aged 16+
- Not in full‑time education
- Living in England
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Housing Administrator (Apprentice) employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator (Apprentice)
✨Tip Number 1
Research Woking Borough Council and their current housing initiatives. Understanding their goals and challenges will help you demonstrate your passion for community service during any discussions or interviews.
✨Tip Number 2
Prepare to discuss your organisational skills and how you've used them in past experiences. Think of specific examples where you managed tasks effectively, as this role requires strong administrative abilities.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that highlight your ability to handle difficult situations or provide excellent support. This will be crucial in a role focused on tenant management.
✨Tip Number 4
Reach out to Gerri Summers for an informal chat about the role. This not only shows your initiative but also gives you valuable insights into the team and expectations, which can set you apart from other candidates.
We think you need these skills to ace Housing Administrator (Apprentice)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Administrator (Apprentice) position. Tailor your application to highlight how your skills and experiences align with what Woking Borough Council is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative and organisational skills, as well as any relevant customer service experience. Use bullet points for clarity and focus on achievements that demonstrate your proactive attitude.
Write a Strong Cover Letter: In your cover letter, express your passion for making a difference in the community and your eagerness to learn about tenancy management. Be specific about why you want to work for Woking Borough Council and how you can contribute to their Resident Services Team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Woking Borough Council
✨Show Your Passion for Community
Make sure to express your enthusiasm for making a difference in the community during the interview. Share any relevant experiences or volunteer work that demonstrate your commitment to community service.
✨Highlight Your Organisational Skills
Since the role requires strong administrative and organisational skills, prepare examples of how you've successfully managed tasks or projects in the past. This could include managing schedules, handling paperwork, or coordinating events.
✨Demonstrate Customer Service Abilities
Be ready to discuss your customer service experience. Think of specific situations where you resolved issues or provided excellent service, as this will show your ability to handle tenant-related queries effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your interest in the position and helps you understand more about the company culture and expectations, which is crucial for your success in the role.
