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- Tasks: Provide top-notch customer service via phone, face-to-face, and online.
- Company: Join a supportive local government authority in Old Woking.
- Benefits: Enjoy flexible hours, a great pension scheme, and comprehensive training.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication and computer skills; flexibility is key.
- Other info: Perfect for students seeking part-time work with career growth potential.
The predicted salary is between 24000 - 28000 £ per year.
A local government authority is looking for a Customer Services Officer to join their team in Old Woking. The role involves providing excellent service across a variety of channels including telephone, face-to-face, and digital communication.
Ideal candidates should have excellent communication and computer skills, and the ability to work flexibly in a dynamic environment. Comprehensive training is available for those without prior experience.
Benefits include a generous flexi time scheme and local government pension membership.
Frontline Customer Service Advisor – Flexi Time employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Service Advisor – Flexi Time
✨Tip Number 1
Make sure you research the local government authority before your interview. Knowing their values and recent projects can help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves various channels, we should be ready to demonstrate our ability to communicate clearly and effectively, whether it's over the phone or face-to-face.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your interview, drop a quick thank-you email to express our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure our application gets noticed. Plus, we can keep track of our application status and any updates directly from there.
We think you need these skills to ace Frontline Customer Service Advisor – Flexi Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Services Officer. We want to see how you can provide excellent service across various channels!
Show Off Your Communication Skills: Since communication is key in this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively, just like you would with customers.
Flexibility is Key: Emphasise your ability to work flexibly in a dynamic environment. Share examples from your past experiences where you adapted to changing situations or worked outside of your comfort zone.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as a potential new team member!
How to prepare for a job interview at Woking Borough Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what excellent service looks like and be ready to share examples from your past experiences, even if they’re not directly related. This shows you’ve got the right mindset for the role.
✨Show Off Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. This will demonstrate your ability to engage effectively with customers.
✨Flexibility is Key
Be prepared to discuss how you can adapt to different situations. Share examples of times when you’ve had to think on your feet or adjust your approach based on changing circumstances. This will highlight your ability to thrive in a dynamic environment.
✨Ask Insightful Questions
Prepare a few questions about the team, training opportunities, and the flexi time scheme. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!