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- Tasks: Provide top-notch customer service across various channels and assist local residents.
- Company: Join the friendly team at Woking Borough Council.
- Benefits: Enjoy flexi time, pension scheme, and discounted health memberships.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great communication skills and a willingness to learn new tech.
- Other info: Comprehensive training provided; no prior experience necessary.
The predicted salary is between 24309 - 24309 £ per year.
We are looking to recruit a self‑motivated, customer services professional to join our friendly team. We would like to hear from you, if you:
- Enjoy working in a front line environment.
- Have excellent communication and computer skills.
- Are comfortable using new technology in a changing environment.
- Are keen to contribute to team objectives.
- Want to give local people the best possible service.
These exciting roles offer a truly diverse working environment. The successful candidates will work across various areas, including reception desk, public enquiries counter, telephone contact centre and land charges admin. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.
Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution, the section uses a wide range of IT systems for which excellent ICT skills are required.
The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times. Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Please note: A basic DBS check is required for this role. Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Customer Services Officer employer: Woking Borough Council
Contact Detail:
Woking Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Get to know the company! Research Woking Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible and adaptable! The job description mentions rotational duties, so be ready to showcase your ability to handle various tasks. Share examples from your past experiences where you've successfully adapted to change.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, even if it's from a different role. We want to see how you can bring that friendly, helpful attitude to our team!
Tailor Your Application: Take a moment to read through the job description and match your skills with what we're looking for. Personalising your application shows us you're genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you'd be a great fit for us.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Woking Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples from your past experiences, even if they’re not directly related to this role.
✨Show Off Your Tech Skills
Since the role requires excellent ICT skills, be prepared to discuss your experience with various IT systems. If you’ve used any specific software or tools in previous jobs, mention them and how they helped you provide better service.
✨Demonstrate Flexibility
The job involves rotational duties, so highlight your adaptability. Share instances where you successfully handled multiple tasks or adapted to changing environments, showing that you can thrive in a dynamic setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, or the council’s approach to customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.