This is a part time role at 29.60 hours per week. About the team: The Community Safety team sits within the Leisure and Communities service and works closely with a range of internal and external partners. The team plays a key role in tackling anti-social behaviour, supporting vulnerable residents, and delivering proactive prevention and enforcement activity across the borough. You will be joining a collaborative and supportive team environment, with a strong emphasis on partnership working, continuous improvement, and delivering high-quality services to residents. This role will report to the Community Safety Officer.
Responsibilities
- Investigate, triage and manage a caseload of anti-social behaviour (ASB) cases, focusing on early intervention, risk assessment, action planning and resolution.
- Manage low to medium risk cases, escalating complex or high-risk cases appropriately.
- Maintain regular communication with victims, ensuring expectations are managed and support is provided.
- Support multi-agency processes, including CHaRMM and JAG, by preparing case summaries, maintaining records and tracking actions.
- Coordinate and support ASB case reviews, including arranging meetings, issuing documentation and recording outcomes.
- Maintain accurate, up-to-date case records on systems such as ECINS and SharePoint, ensuring files are audit-ready.
- Work closely with partners including Housing, Police, Environmental Health and other agencies to deliver coordinated responses.
- Support delivery of prevention initiatives and community safety campaigns, such as ASB Awareness Week.
- Administer enforcement processes, including Public Space Protection Orders (PSPOs), Community Protection Notices (CPNs) and Fixed Penalty Notices (FPNs).
- Assist with preparation of enforcement action, including supporting court processes where required.
Shortlisting criteria – Essential
- Experience of maintaining accurate administrative records and case files
- Experience of producing clear and timely reports
- Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
- Experience of working in partnership with internal and external stakeholders
- Strong communication skills, including the ability to engage with a range of individuals, including vulnerable residents
- Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
Shortlisting criteria – Desirable
- Experience of ASB case management or investigation
- Experience of taking statements or supporting enforcement action
- Experience of working with vulnerable individuals or communities
- Knowledge of local community safety issues and partner agencies
- Experience of using case management systems such as ECINS
What we will need from you
- Documentary evidence that you are eligible to work in the UK
- References from your two most recent employers covering at least 3 years
- Completion of a medical questionnaire and declaration
- A full driver's license
- Basic DBS check
- Evidence of relevant professional qualification(s)
- Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
Benefits and entitlements
- Annual leave entitlement of 23 days rising to 30 days (maximum) in line with continuous service
- Flexi time scheme with the opportunity to take up to 2 days flexi leave per month
- Local Government Pension Scheme
- Employee Assistance Programme
- Enhanced maternity, paternity and adoption leave
- Discounted leisure gym membership and free swimming
- Season ticket loans
- Cycle to work schemeFree eye tests
- retail discount scheme
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Antisocial Behaviour Officer employer: Woking Borough Council
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