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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join WNV-Systems, a leader in automatic vehicle cleaning with 30+ years of experience.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in management and customer service is essential; strong leadership skills required.
- Other info: Be part of a dedicated team with a focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and dedicated Service Manager to oversee daily operations within our organisation. The successful candidate will be responsible for ensuring high standards of customer service, managing a team, and maintaining efficient service delivery. This role offers an excellent opportunity for a proactive individual with strong leadership skills and a background in service management or related fields. The Service Manager will play a key role in fostering client satisfaction and operational excellence.
The company WNV-Systems has 30+ years’ experience in specialist automatic cleaning of all road vehicles, Trains, Trams and Helicopters with an outstanding service and maintenance record. We manufacture, install and deliver our patented automatic under chassis systems along with three brush rollovers, Drive-Through Bus Wash, Water reclamation systems, and Pressure wash units to Local Authorities, Haulage companies and all the largest bus organisations throughout the UK and Europe. We have a dedicated service team of engineers located throughout the UK and Ireland and a network of engineers based overseas which extends our service across Europe.
Duties
- Lead and supervise the service team to ensure consistent delivery of quality standards
- Oversee our parts department, ensuring regular stores and engineer van stocks are kept up to date
- Develop and implement operational procedures to optimise efficiency and customer satisfaction
- Coordinate scheduling and resource allocation for service activities
- Monitor service performance metrics and prepare reports for senior management
- Handle customer enquiries, complaints, and feedback promptly and professionally
- Conduct regular training sessions to maintain team competence and motivation
- Oversee health and safety compliance across all service operations
- Coordinate with the sales and project teams to ensure new installations are delivered to the highest of standards
- Drive continuous improvement initiatives within the service department
- Maintain strong relationships with clients to understand their needs and expectations
- Manage CRM software to track customer interactions and follow-ups.
Qualifications
- Proven experience in a supervisory or managerial role
- Strong background in customer service, with excellent communication skills
- Valid driving licence is essential
- Previous experience as a service manager is highly desirable
- Ability to lead, motivate, and develop a team effectively
- Organised with excellent time management skills and attention to detail
- Problem-solving skills with the ability to handle challenging situations calmly and professionally
This role is offering an industry competitive salary plus benefits.
Service Manager – Commercial Vehicle Wash Equipment in Horsham employer: WNV-Systems Ltd
Contact Detail:
WNV-Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Commercial Vehicle Wash Equipment in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching WNV-Systems and understanding their products and services. Show them you’re not just another candidate; demonstrate your passion for their mission and how your experience aligns with their needs.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. We all know that confidence is key, so the more prepared you are, the better you’ll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Manager – Commercial Vehicle Wash Equipment in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service background to show us you're the right fit for the Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed teams and improved service delivery in the past. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve tackled challenging situations. We want to see how you handle pressure and maintain professionalism, especially in customer service scenarios.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WNV-Systems Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in the context of commercial vehicle wash equipment. Familiarise yourself with WNV-Systems' products and services, as well as their operational procedures. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Prepare examples of how you've motivated and developed your team in the past. Highlight any specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Customer Service is Key
Since the role focuses heavily on client satisfaction, think of instances where you've handled customer complaints or feedback effectively. Be prepared to explain your approach to maintaining strong client relationships and how you ensure high standards of service delivery.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
