Program Manager (United Kingdom)

Job Title: Program Manager – Dynatrace Platform Deployment

Location: Hybrid, 2-3 days in Cambridge

Contract Length / IR35 Status: 6–12 months, Inside IR35

Working Hours: Standard hours, with flexibility during key deployment phases

Rate: Competitive – based on experience and value contribution

Role Overview

We are looking for a Program Manager with direct experience in Dynatrace platform rollouts to lead the end-to-end deployment of our new observability and AI Ops platform. This role is at the heart of a major enterprise-wide IT transformation initiative focused on enhancing system visibility, improving reliability, and accelerating incident resolution.

You will take full ownership of the Dynatrace implementation , overseeing all aspects of planning, delivery, stakeholder alignment, and enterprise change management. You will play a key role in ensuring that Dynatrace becomes deeply embedded across infrastructure and engineering teams, enabling proactive monitoring and driving a culture of data-informed operational excellence.

Key Responsibilities

• Lead the full Dynatrace rollout lifecycle across the enterprise – from initial planning and integration through to adoption and business value realisation.
• Define and manage the programme roadmap specific to Dynatrace implementation, aligning timelines, resources, and stakeholders.
• Coordinate with infrastructure, application, and DevOps teams to ensure Dynatrace deployment is technically sound and aligned with operational needs.
• Drive enterprise change management , supporting teams through process shifts, cultural changes, and platform onboarding.
• Establish clear governance, progress tracking, and reporting processes to maintain visibility and ensure value delivery.
• Serve as the primary point of contact for Dynatrace and associated vendors, managing expectations, service levels, and technical deliverables.
• Facilitate communication with executive stakeholders, ensuring strategic alignment and transparency throughout the programme.
• Develop KPIs and reporting structures to track platform usage, incident reduction, and operational improvements.

Must-Have Skills & Experience

• Proven experience deploying Dynatrace in complex enterprise environments.
• Strong program management skills, including planning, budgeting, risk mitigation, and stakeholder communication.
• Expertise in managing large-scale change programmes, especially those involving IT tooling or observability transformation.
• Background in IT infrastructure, enterprise operations, or DevOps.
• Exceptional interpersonal skills with the ability to influence both technical and business stakeholders.
• Comfortable working in fast-paced, cross-functional, and evolving environments.

Nice-to-Have Skills & Certifications

• Familiarity with Agile, SAFe, or hybrid delivery frameworks.
• Knowledge of SRE practices and/or ITSM frameworks.
• Change Management certification (e.g., Prosci, APMG) is a plus.