At a Glance
- Tasks: Provide top-notch customer service and handle insurance claims with empathy and efficiency.
- Company: Join a dynamic team focused on delivering excellent customer experiences.
- Benefits: Flexible hours, remote work, and opportunities for personal growth.
- Other info: Great opportunity for flexible work around your studies or other commitments.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: No specific qualifications needed; just a passion for helping others.
The predicted salary is between 12 - 14 € per hour.
Potential Varied Hours Available:
- Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30
- Weekday mornings: 07:00 – 09:00
- Saturday: 08:00 - 22:00 - 6-12 hour shifts available.
- Sunday: 08:00 - 22:00 - 6-12 hour shifts available.
- Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).
Applicants must be able to commit either a Saturday or Sunday plus bank holidays. Times are flexible and will be discussed/arranged in interview. Flexibility may be required to complete a training period for up to 35 hours per week.
Basic Purpose and Function: To provide excellent customer service to our clients by ensuring all telephone calls are answered promptly and dealt with professionally, while adopting a proactive approach to claim handling. To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice.
Key Tasks:
- Answer telephone calls and sign off calls in accordance with WNS’ agreed procedures.
- Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
- Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
- Maintain compliance with industry regulations, internal policies, and data protection standards.
- Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
- Ensure correct prioritization of workload and time-management schedules are adhered to.
- Communicate clearly and professionally, explaining the next steps and managing customer expectations.
- Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
- Make all liability enquiries necessary to allow negotiation of settlement of customer claims on the best possible terms.
- Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
- Handle complaints within agreed company procedures.
- Keep the policyholder informed both verbally and in writing of the status of the claim.
- Carry out administration on files including general typing of emails and keeping a well-organised and up-to-date portfolio of claims, which you will manage proactively and efficiently.
Qualifications: High school or lower.
Customer Service Advisor - Remote in Suffolk employer: WNS
As a Customer Service Advisor at our remote location, you will join a dynamic team that values flexibility and work-life balance, offering varied hours to suit your lifestyle. Our supportive work culture fosters professional growth, with comprehensive training and development opportunities to enhance your skills in customer service and claims handling. Enjoy the unique advantage of working from home while being part of a company committed to delivering exceptional service and maintaining high standards in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Remote in Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling tricky situations during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you’ve provided excellent customer service or handled complaints effectively. This will demonstrate your ability to balance empathy and efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Customer Service Advisor - Remote in Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled calls and dealt with customers, especially in challenging situations. Use specific examples to demonstrate your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role!
Tailor Your Application:Make sure to customise your application for this specific role. Mention the key tasks from the job description and explain how your experience aligns with them. This shows us that you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WNS
✨Know Your Shifts
Make sure you’re familiar with the varied hours mentioned in the job description. Be ready to discuss your availability for weekday evenings, weekends, and bank holidays. Showing flexibility can really impress the interviewers!
✨Master Customer Service Scenarios
Prepare for common customer service scenarios, especially those related to handling claims. Think about how you would reassure a distressed customer or manage a complaint. Practising these responses will help you sound confident and capable.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice explaining complex ideas simply. You might be asked to role-play a call, so being articulate and calm will demonstrate your suitability for the position.
✨Understand Compliance and Best Practices
Brush up on industry regulations and internal policies related to customer service and data protection. Being knowledgeable about these areas will show that you take the role seriously and are committed to maintaining high standards.
