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- Tasks: Lead client relationships in the travel sector, driving revenue and strategic initiatives.
- Company: Join WNS, a top BPM company transforming industries with innovative digital solutions.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth.
- Why this job: Be part of a dynamic team shaping the future of travel through collaboration and innovation.
- Qualifications: 10+ years in client relations within travel; MBA preferred.
- Other info: Ideal for those with a passion for travel and strong interpersonal skills.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Senior Client Partner – Travel ( Hotels, OTA, Cruise, Cars)
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
The SVP â Client Relationships/ Senior Client Partner for Travel will be a member of sales and account management leadership team at WNS UK and report into the Business Unit Head for the Travel Vertical.
Candidates having Client Partner , Operations & Sales experience in Hotels, OTA, Cruise, Cars would be preferred for this Role.
This person will have overall responsibility of delivering and owning a high level of governance of client
relationships for Travel.
Note :- We will only consider candidates who have done Client Partnering & Client Relationship Management in Travel Domain. (Farming & Hunting)
Specific Responsibilities:
- Own the client relationship end-to-end, be the âvoice of the customerâ with all WNS groups, and âvoice of WNSâ with the client
- Act in an advisory / consultant role with clients and strategize with them on âbest courseâ actions in achievement of their business objectives, where WNS can be an effective transformative partner
- Peer with client leaders up to CXOs to understand their business imperatives and gain the trust of the client and be perceived as part of their extended team
- Drive revenues, with an objective to meet and exceed established targets, by creating and championing high-value propositions for the client
- Have business oversight of client Relationships from all aspects including the account and delivery teams
- Assist WNS senior management in early identification and articulation of client needs and help articulate WNS views to the clientsâ senior management
- Work closely with offshore delivery team(s) to ensure all operations metrics are met
- Manage client visits and accompany them to offshore delivery centers as and when require
- Collaborate with WNSâ solutions and capability teams to co-create transformative solutions (digital and/or process) that can be deployed for the respective client or collection of clients
- Establish / lead suitable governance framework including, but not limited to weekly / monthly / quarterly / annual Business Review Meetings, ensuring progress to plan and flagging exceptions
- Ensure contract compliance â both commercial as well as other T&Câs – both for client and WNS, and resolve variances
- Lend subject matter expertise to other client partners and sales leaders to ensure overall BU objectives are met.
Qualifications
- Degree level education â MBA Preferred
- Work experience in travel specifically in either of the travel segments (OTA, Hotels, Cruise, travel aggregator or car rental industry)
- 10+ years of experience in managing client relationships and / or business operations / business development in travel industry – at least 3+ years of total experience should have been in a senior capacity
- A track record of initiative, creativity and motivation to surpass challenging performance goals.
- Excellent analytics, presentation, storytelling and negotiation skills, able to create and deliver convincing arguments
- Relationship builder, team player
- Ability to manage conversations across strategic spectrum i.e. 10K feet view to 100K feet View
- Strong interpersonal skills, able to build rapport and credibility quickly with an executive level audience
- Superior time management skills and strong attention to detail
- Willingness to undertake extensive travel, primarily within EMEA and US, and occasionally to India and other offshore delivery locations as needed.
Additional Information
- 10 to 15 years of Client Relationship experience out of which at least few years should have been in a senior capacity ideally with one of the following:
- An offshoring company with operations in India
- A knowledge services outsourcing company
- Any offshoring or outsourcing company but work experience in Travel.
- A track record of initiative, creativity and motivation to surpass challenging performance goals.
- Excellent presentation and negotiation skills, able to create and deliver convincing arguments
- Entrepreneurial spirit
- Relationship builder
- Ability to manage Client Relationship process and forecast with precision
- Strong interpersonal skills, able to build rapport and credibility quickly with an executive level audience
- Superior time management skills and strong attention to detail
- Solid grounding in business concepts and dynamics
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Industries
Outsourcing/Offshoring
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Senior Client Partner - Travel ( Hotels, OTA, Cruise, Cars) employer: WNS
Contact Detail:
WNS Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Client Partner - Travel ( Hotels, OTA, Cruise, Cars)
â¨Tip Number 1
Network within the travel industry, especially with professionals who have experience in client partnering and relationship management. Attend industry events or webinars to connect with potential colleagues and clients, as personal connections can often lead to job opportunities.
â¨Tip Number 2
Familiarise yourself with WNS's services and recent projects in the travel sector. Understanding their approach and success stories will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the company.
â¨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage client relationships effectively. Highlight instances where you've driven revenue growth or successfully navigated complex client needs, as these are key aspects of the role.
â¨Tip Number 4
Stay updated on trends and challenges in the travel industry, particularly in areas like digital transformation and customer experience. Being knowledgeable about current issues will allow you to speak confidently about how you can contribute to WNS's goals.
We think you need these skills to ace Senior Client Partner - Travel ( Hotels, OTA, Cruise, Cars)
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management within the travel industry. Emphasise your roles in hotels, OTAs, cruises, or car rentals, and showcase any achievements that demonstrate your ability to drive revenue and build strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel sector and how your background aligns with the responsibilities of the Senior Client Partner role. Use specific examples from your past experiences to illustrate your skills in managing client relationships and achieving business objectives.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as negotiation, presentation, and analytical skills. Provide concrete examples of how you've successfully used these skills in previous roles to meet or exceed performance goals.
Showcase Your Industry Knowledge: Demonstrate your understanding of the travel industry and its challenges. Mention any trends or insights you are aware of and how they could impact client relationships. This will show your potential employer that you are not only qualified but also genuinely interested in the field.
How to prepare for a job interview at WNS
â¨Understand the Travel Industry
Make sure you have a solid grasp of the travel sector, especially in areas like Hotels, OTAs, Cruises, and Car Rentals. Familiarise yourself with current trends and challenges in these segments, as this knowledge will help you engage meaningfully during the interview.
â¨Showcase Your Client Relationship Skills
Prepare to discuss your experience in managing client relationships, particularly in a senior capacity. Highlight specific examples where you've successfully built rapport with clients and how you've driven value for them, as this role heavily relies on strong relationship management.
â¨Demonstrate Strategic Thinking
Be ready to articulate your approach to strategic planning and governance frameworks. Discuss how you've previously aligned client objectives with business goals, showcasing your ability to think at both high and detailed levels.
â¨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of past experiences where you had to navigate complex client situations or drive revenue growth, and be prepared to explain your thought process and outcomes.
