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- Tasks: Provide top-notch customer service by handling insurance claims and calls.
- Company: Join WNS, a leading BPM company transforming industries with innovative solutions.
- Benefits: Enjoy flexible remote work hours and gain valuable experience in customer service.
- Why this job: Be part of a supportive team that values empathy and efficiency while helping customers.
- Qualifications: No prior experience needed; just a high school diploma and a passion for helping others.
- Other info: Must be available for weekend shifts and bank holidays; training may require up to 35 hours weekly.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions for clients across ten industries. Our services enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital futures and achieve operational excellence. We offer a comprehensive range of BPM services including finance and accounting, procurement, customer interaction, and human resources, using collaborative models tailored to each client's unique challenges. We work with over 400 clients and a team of more than 64,000 employees.
Job Description
Varied Hours Available:
- Weekday evenings: 18:00 – 22:00
- Weekday mornings: 07:00 – 09:00
- Saturday: 08:00 - 22:00 (6-12 hour shifts)
- Sunday: 08:00 - 22:00 (6-12 hour shifts)
Applicants must be able to commit to either Saturday or Sunday shifts plus bank holidays. Flexibility regarding shift times will be discussed during the interview. Flexibility may also be required during a training period of up to 35 hours per week.
Basic Purpose and Function: To provide excellent customer service by promptly answering calls, handling claims professionally, and proactively managing claims processes.
Key Tasks:
- Answering calls and signing off calls as per WNS procedures.
- Handling inbound FNOL calls related to motor insurance claims, providing a calm and reassuring experience.
- Gathering accurate incident details, including information about vehicles, drivers, and third parties.
- Ensuring compliance with industry regulations, internal policies, and data protection standards.
- Assessing call urgency, directing calls appropriately, and escalating complex cases.
- Prioritizing workload and managing time effectively.
- Communicating clearly, explaining next steps, and managing customer expectations.
- Supporting distressed customers with empathy and efficiency.
- Negotiating claims settlement within service level agreements and best practices.
- Identifying potential fraud indicators and raising concerns per internal procedures.
- Handling complaints according to company procedures.
- Keeping customers informed about claim status both verbally and in writing.
- Managing administrative tasks, including typing emails and maintaining organized claims files.
Qualifications: High School diploma or lower qualification.
Customer Service Advisor - Remote employer: WNS
Contact Detail:
WNS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Remote
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially motor insurance. Understanding the terminology and procedures will help you answer questions confidently during the interview.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. Role-playing scenarios with a friend can prepare you for managing distressed customers effectively.
✨Tip Number 3
Showcase your flexibility by being open about your availability for various shifts. Highlighting your willingness to work weekends and bank holidays can set you apart from other candidates.
✨Tip Number 4
Research WNS and their approach to customer service. Being able to discuss their values and how you align with them during the interview can demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Service Advisor - Remote
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer interactions effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've provided excellent customer service in the past, and explain why you're a great fit for WNS.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at WNS
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to discuss specific examples where you handled difficult situations or provided exceptional service, as this is crucial for a Customer Service Advisor position.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Mention any previous experiences where you adapted to changing schedules or worked during weekends and holidays.
✨Understand the Company and Its Services
Research WNS and its services thoroughly. Familiarise yourself with their business process management solutions and the industries they serve. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Practice Empathy and Communication
As a Customer Service Advisor, empathy is key. Prepare to demonstrate how you would handle distressed customers. Practise clear communication techniques, as you'll need to explain processes and manage expectations effectively during the interview.
