Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer inquiries and resolve claims efficiently in a supportive team environment.
- Company: Join WNS Assistance, a leading UK claims management provider with a focus on customer service.
- Benefits: Full-time role with opportunities for growth and a positive team culture.
- Other info: Local Glasgow applicants only; enjoy a hybrid/remote work environment.
- Why this job: Make a real difference by helping customers during critical moments in their claims process.
- Qualifications: Strong communication skills and previous call centre experience are essential.
The predicted salary is between 30000 - 42000 £ per year.
WNS Assistance provides comprehensive, end-to-end claims management solutions to clients across the UK, including MGAs, blue-chip insurers, fleets, and brokerages. Our dedicated teams and streamlined processes enable us to deliver responsive, flexible, and transparent services.
WNS Assistance is one of the UK’s top providers of claims management outsourcing, handling over 100,000 claims annually. From FNOL to resolution, our professional handlers ensure high service levels, supported by a nationwide repair network that controls costs and enhances customer perceptions of their brands.
Are you customer-focused? Do you prioritise the customer in your approach? Are you ready to join an exciting team in a hybrid/remote environment? If so, this role is for you! We are seeking Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client. In this role, you will provide high-quality customer service during critical moments for our clients.
Responsibilities include:
- Promptly handle and resolve inquiries from customers and external contacts to ensure efficient claims service.
- Establish reserves within authority limits by estimating claim values.
- Identify potential recovery and fraud claims.
- Maximise team productivity.
- Follow established procedures for low complexity, low exposure claims to maintain consistency and quality.
- Negotiate settlements within authority limits.
- Contribute to a positive team culture.
Qualifications:
- Strong communication skills to build rapport and resolve customer issues.
- Positive, conscientious, and enthusiastic approach to work.
- Self-motivated with the ability to work in office-based or remote settings.
- Excellent time management and organisational skills.
- Good decision-making abilities.
- Previous call centre experience is essential.
- Property insurance experience is preferred but not required.
Local Glasgow applicants only.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industry: Outsourcing/Offshoring
Claims Handler - Office Based Role ( Local Glasgow Applicants only) employer: WNS
Contact Detail:
WNS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Office Based Role ( Local Glasgow Applicants only)
✨Tip Number 1
Get to know the company! Research WNS Assistance and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Claims Handler, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your previous experience where you successfully resolved customer issues. This will demonstrate your ability to handle inquiries effectively, which is crucial for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It’s a great way to ensure your details are in the right hands and gives you a better chance of standing out!
We think you need these skills to ace Claims Handler - Office Based Role ( Local Glasgow Applicants only)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Claims Handler role. Highlight any customer service experience, especially in call centres, as it’s super relevant for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your positive, conscientious approach aligns with our team culture at WNS Assistance.
Showcase Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to build rapport and resolve issues in both your CV and cover letter. We want to see how you connect with customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Glasgow.
How to prepare for a job interview at WNS
✨Know Your Stuff
Before the interview, make sure you understand the basics of claims handling and customer service. Brush up on common terms and processes in the insurance industry, especially if you have any experience in property insurance. This will help you speak confidently about your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for a Claims Handler, prepare examples from your past experiences where you successfully resolved customer issues. Think about how you built rapport with clients and handled difficult situations. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Your Team Spirit
WNS Assistance values a positive team culture, so be ready to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with colleagues or helped create a supportive work environment. This will show that you’re not just focused on individual performance but also on team dynamics.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the role. Ask about their approach to customer service or how they handle claims efficiently. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.