At a Glance
- Tasks: Shape and design AI solutions that bridge business needs and tech delivery.
- Company: Join WNS, a leading BPM company transforming industries with innovative tech.
- Benefits: Enjoy a competitive salary, flexible work options, and growth opportunities.
- Other info: Collaborative environment with a focus on responsible AI and continuous learning.
- Why this job: Make a real impact by designing ethical AI solutions that enhance user experiences.
- Qualifications: Higher education in relevant fields and experience in digital or AI programmes.
The predicted salary is between 40000 - 50000 € per year.
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 66,000+ employees.
Job Description
Purpose of the role: To assess, shape and design AI and Copilot solutions, acting as the critical bridge between business needs and technical delivery. The role ensures use cases are valuable, feasible, ethical and aligned to AI strategy, governance and adoption readiness.
Role Specific Accountabilities:
- Assess and shape AI and Copilot Use Cases aligned to strategic business objectives, shaping them into well-defined proposals with clear value hypotheses and measurable success criteria.
- Engage with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience.
- Design AI-enabled workflows, prompt patterns, user interactions and human-in-the-loop models that maximise safety, transparency and user trust.
- Assess solution feasibility by evaluating data readiness, technical constraints, ethical considerations, compliance requirements and operational impacts.
- Map end-to-end processes, decision points, data dependencies and required human oversight.
- Support experimentation, prototyping and MVP definition with delivery teams.
- Ensure responsible AI principles (e.g., transparency, explainability, ISO42001) are incorporated into all designs.
- Engage with colleagues across the business to capture user perspectives, refine user needs, and ensure solutions align to real operational challenges and behaviours.
- Provide structured analysis to support business cases, investment decisions, risk assessments, and prioritisation discussions at AI governance forums.
- Collaborate with teams to ensure designs are implementable, sustainable and aligned to enterprise architecture.
- Maintain a library of design artefacts, patterns and re-usable assets to support repeatability and uplift design maturity across the AI Foundry.
- Managing escalations supporting the wider Data & AI Leadership team.
Shared Accountabilities:
- Translate Divisional priorities into plans and deliverables to deliver overall Group strategic priorities.
- Build the capability & capacity of functional resources to drive sustained commercial success.
- Interpret & communicate the priorities for the Function, motivating and developing a high performing team.
- Own functional priorities, applying specialist expertise to put the customer at the heart of everything and drive a profitable business.
- Initiate and develop critical external and internal relationships which create value, collaborating to deliver commercial and customer priorities.
- Uphold corporate legal & regulatory responsibilities.
- Implement and manage transformation activity & harness innovation to create a high performing & sustainable business.
Qualifications Functional/Technical (Role Specific):
Essential:
- Higher education qualification (or equivalent experience) in Ethics, Law, Risk Management, Social Sciences, Data/Computer Science or relevant field.
- Proven experience working in digital, data or AI programmes in complex or regulated environments.
- Skilled at mapping processes, decision flows and user journeys to identify where AI, automation or Copilot can add value.
- Understanding of core AI concepts including LLMs, prompt engineering, automation, decision support and responsible AI.
- Experience assessing data quality, readiness, lineage and feasibility for AI-enabled solutions.
- Ability to design end-to-end AI workflows including prompts, orchestration, guardrails and human-in-the-loop models.
- Skilled in user research, facilitation, co-design and requirements-gathering workshops.
- Working knowledge of Copilot and Power Platform as well as Service Design/UX.
- Working knowledge of Microsoft Azure AI Fundamentals.
- Excellent stakeholder management and communication skills, including senior-level engagement.
- Commercial awareness and a value-driven mindset.
- Familiarity with responsible AI and risk-aware delivery practices.
- Familiarity with AI ethics, fairness, transparency and accountability principles.
- Ability to translate complex technical and regulatory concepts into practical guidance.
- Use of professional networks and external influencers with clear evidence of learning and development to build and maintain skills and expertise.
- Ability to be flexible and adaptable with the pace of technology and AI change.
Additional Information Sector (desirable):
- Understanding of financial services industry, markets and competitors.
- Understanding of how financial services organisations operate and the associated regulatory environment, or other regulated industries.
- Awareness of the Mutual Sector and the needs and interests of Members.
AI Design Analyst - 3 Days Work from Office - Leeds or Bradford employer: WNS
WNS (Holdings) Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds or Bradford. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive environment where your contributions directly impact our clients' digital transformation journeys. Join us to be part of a forward-thinking team that values ethical AI practices and empowers you to shape the future of business processes.
StudySmarter Expert Advice🤫
We think this is how you could land AI Design Analyst - 3 Days Work from Office - Leeds or Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that AI Design Analyst gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work in AI design and analysis. Include projects that highlight your understanding of user journeys and ethical AI practices. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its AI initiatives. Be ready to discuss how you can help them achieve their goals with innovative solutions. Tailor your responses to show you understand their business challenges and how AI can address them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in joining our team at WNS.
We think you need these skills to ace AI Design Analyst - 3 Days Work from Office - Leeds or Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Design Analyst role. Highlight your experience in AI, digital programmes, and any relevant projects that showcase your skills in mapping processes and user journeys.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills align with the job description. Talk about your understanding of responsible AI principles and how you've applied them in past roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. Avoid jargon unless it’s relevant to the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at WNS
✨Know Your AI Basics
Make sure you brush up on core AI concepts like LLMs, prompt engineering, and responsible AI. Being able to discuss these topics confidently will show that you understand the technical side of the role and can bridge the gap between business needs and tech delivery.
✨Map Out Your Process
Before the interview, practice mapping out processes and decision flows relevant to AI and Copilot solutions. This will help you articulate how you can identify where AI can add value and improve outcomes during your discussion with the interviewers.
✨Engage with Real Scenarios
Prepare to discuss real-world examples where you've assessed data quality or designed AI workflows. Sharing specific experiences will demonstrate your hands-on knowledge and ability to tackle complex challenges in regulated environments.
✨Showcase Your Stakeholder Skills
Highlight your experience in stakeholder management and communication. Be ready to explain how you've engaged with different teams to capture user perspectives and ensure solutions align with operational challenges. This is key for a role that requires collaboration across various functions.
