At a Glance
- Tasks: Handle customer enquiries and resolve claims efficiently.
- Company: WNS Assistance is a leading UK claims management provider, handling over 100,000 claims annually.
- Benefits: Enjoy a supportive team culture and opportunities for hybrid/remote work.
- Other info: This role is exclusively for local Glasgow applicants.
- Why this job: Join a dynamic team focused on customer service and make a real impact.
- Qualifications: Previous call centre experience is essential; property insurance experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Claims Handler - Office Based Role (Local Glasgow Applicants only)
- Full-time
WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver responsive, flexible, and fully transparent solutions.
Market-Leading Claims Management Experts
WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.
From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control costs for all clients, while also protecting indemnity spend and positively influencing customer perceptions of their brands.
Are you customer-focused? Is a customer at the centre of your thoughts?
Are you ready to join an exciting team in a hybrid/remote environment?
Then this is the role for you!
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.
As a Claims Handler, you will deliver high-quality customer service to our customers at their time of need.
What you will be doing?
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
- Establish timely reserves within authority limits by estimating the value of claims
- Identify potential Recovery and Fraud claims
- Maximise productivity within the team
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality of service
- Negotiate settlement of claims within authority limits
- Contribute to a positive and supportive team culture
The ideal candidate should also possess:
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve customer issues
- A conscientious, positive, enthusiastic approach to work and maintaining good relationships with customers and colleagues
- Self-motivated with the ability to work as part of an office-based or remote team
- Excellent time management and organisational skills
- Previous call centre experience is essential
- Previous property insurance experience is preferred but not essential
Local Glasgow-based applicants are required.
#J-18808-LjbffrClaims Handler - Office Based Role ( Local Glasgow Applicants only) employer: WNS (Holdings) Limited (ADR)
WNS Assistance is an exceptional employer, offering a supportive and dynamic work culture that prioritises employee growth and development. Located in Glasgow, we provide our team with comprehensive training and opportunities to advance within the company, all while delivering high-quality service to our customers. Join us to be part of a market-leading claims management team that values your contributions and fosters a positive environment.
Contact Details:
WNS (Holdings) Limited (ADR) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Office Based Role ( Local Glasgow Applicants only)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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We think you need these skills to ace Claims Handler - Office Based Role ( Local Glasgow Applicants only)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at WNS (Holdings) Limited (ADR).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at WNS (Holdings) Limited (ADR). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at WNS (Holdings) Limited (ADR)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at WNS (Holdings) Limited (ADR) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at WNS (Holdings) Limited (ADR), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding WNS (Holdings) Limited (ADR)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
