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- Tasks: Handle customer enquiries and resolve claims efficiently.
- Company: WNS Assistance is a leading UK claims management provider, handling over 100,000 claims annually.
- Benefits: Enjoy a supportive team culture and opportunities for hybrid/remote work.
- Why this job: Join a dynamic team focused on customer service and make a real impact.
- Qualifications: Previous call centre experience is essential; property insurance experience is a plus.
- Other info: This role is exclusively for local Glasgow applicants.
The predicted salary is between 28800 - 43200 £ per year.
Claims Handler – Office Based Role (Local Glasgow Applicants only)
- Full-time
WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver responsive, flexible, and fully transparent solutions.
Market-Leading Claims Management Experts
WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.
From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control costs for all clients, while also protecting indemnity spend and positively influencing customer perceptions of their brands.
Are you customer-focused? Is a customer at the centre of your thoughts?
Are you ready to join an exciting team in a hybrid/remote environment?
Then this is the role for you!
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.
As a Claims Handler, you will deliver high-quality customer service to our customers at their time of need.
What you will be doing?
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
- Establish timely reserves within authority limits by estimating the value of claims
- Identify potential Recovery and Fraud claims
- Maximise productivity within the team
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality of service
- Negotiate settlement of claims within authority limits
- Contribute to a positive and supportive team culture
The ideal candidate should also possess:
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve customer issues
- A conscientious, positive, enthusiastic approach to work and maintaining good relationships with customers and colleagues
- Self-motivated with the ability to work as part of an office-based or remote team
- Excellent time management and organisational skills
- Previous call centre experience is essential
- Previous property insurance experience is preferred but not essential
Local Glasgow-based applicants are required.
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Claims Handler - Office Based Role ( Local Glasgow Applicants only) employer: WNS (Holdings) Limited (ADR)
Contact Detail:
WNS (Holdings) Limited (ADR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Office Based Role ( Local Glasgow Applicants only)
✨Tip Number 1
Familiarise yourself with the claims management process. Understanding the end-to-end journey of a claim will help you speak confidently about how you can contribute to the team at WNS Assistance.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about delivering high-quality service, think of examples from your past experiences where you successfully resolved customer issues or built rapport.
✨Tip Number 3
Network with current or former employees of WNS Assistance. They can provide valuable insights into the company culture and what it takes to succeed as a Claims Handler.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific customer situations, as this will demonstrate your problem-solving abilities and customer focus.
We think you need these skills to ace Claims Handler - Office Based Role ( Local Glasgow Applicants only)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call centre or customer service roles. Emphasise skills that align with the job description, such as communication abilities and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of claims handling and how your background makes you a great fit for WNS Assistance.
Highlight Customer Service Skills: In both your CV and cover letter, focus on your customer service skills. Provide examples of how you've successfully resolved customer issues in the past, as this is crucial for the Claims Handler position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at WNS (Holdings) Limited (ADR)
✨Research the Company
Before your interview, take some time to learn about WNS Assistance and their claims management services. Understanding their values and how they operate will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Service Scenarios
As a Claims Handler, you'll need to demonstrate your customer service skills. Think of examples from your previous experience where you've successfully resolved customer issues or handled difficult situations. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario, so being able to build rapport and convey empathy will be crucial.
✨Highlight Teamwork and Adaptability
WNS Assistance values a positive team culture. Be prepared to discuss how you've worked collaboratively in past roles and how you adapt to different working environments, whether in an office or remotely.
