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- Tasks: Handle customer enquiries and resolve claims with a focus on service excellence.
- Company: Join WNS Assistance, a leading UK claims management provider.
- Benefits: Enjoy a hybrid/remote work environment and a supportive team culture.
- Why this job: Make a real difference in customers' lives during their time of need.
- Qualifications: Strong communication skills and previous call centre experience required.
- Other info: Local Glasgow applicants preferred for this dynamic role.
The predicted salary is between 30000 - 42000 £ per year.
WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solution.
WNS Assistance is one of the UK's leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum. From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control costs for all clients, while also protecting indemnity spend and making a positive difference to customers' perceptions of their brands.
Are you customer focussed? Is a customer at the centre of your thoughts? Are you ready to join an exciting team in a hybrid/remote environment? Then this is the role for you.
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client. As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.
What you will be doing:
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service.
- Establish timely reserves within authority limit by estimating value of claims.
- Identify potential Recovery and Fraud claims.
- Maximise Productivity within the Team.
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits.
- Contribute to a positive and supportive team culture.
Qualifications:
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
- A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues.
- Self-motivated with the ability to work as part of an office based or remote team.
- Excellent time management and organisational skills.
- Good decision making skills.
- Previous call centre experience is essential.
- Previous property insurance experience preferred but not essential.
Local Glasgow based applicants required.
Claims Handler in Street employer: WNS Global Services
Contact Detail:
WNS Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Street
✨Tip Number 1
Get to know the company! Research WNS Assistance and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll need to build rapport with customers. Role-play scenarios with friends or family to get comfortable handling different types of enquiries.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved customer issues in the past. This will demonstrate your ability to handle claims effectively and keep customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at WNS Assistance.
We think you need these skills to ace Claims Handler in Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Claims Handler role. Highlight any customer service experience and skills that match what we're looking for, like communication and decision-making abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how you can contribute to our positive team culture at WNS Assistance.
Showcase Relevant Experience: If you've got previous call centre or insurance experience, make it front and centre in your application. We want to see how your background aligns with the role and how you can hit the ground running.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Claims Handler position. We can't wait to hear from you!
How to prepare for a job interview at WNS Global Services
✨Know Your Stuff
Before the interview, make sure you understand the claims handling process and the specific services WNS Assistance offers. Brush up on your knowledge of customer service principles and be ready to discuss how you can apply them in a claims environment.
✨Showcase Your Communication Skills
As a Claims Handler, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Think about different communication styles you've used and be ready to demonstrate your ability to build rapport with customers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations. Practice responding to scenarios where you need to negotiate settlements or handle difficult customers. This will show your problem-solving skills and your ability to stay calm under pressure.
✨Emphasise Team Spirit
WNS Assistance values a positive team culture. Be prepared to talk about your experiences working in teams, how you contribute to a supportive environment, and why teamwork is important in delivering excellent customer service.
