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- Tasks: Manage vehicle repairs, ensuring smooth communication between drivers, repairers, and insurers.
- Company: WNS is a global leader in Business Process Management with a collaborative culture.
- Benefits: Hybrid working, clear development pathways, and a supportive team environment.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Strong communication skills and a professional telephone manner are essential.
- Other info: Join a dynamic team and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
WNS (Holdings) Limited (NYSE: WNS) is a global leader in Business Process Management (BPM), helping more than 400+ clients reimagine and transform their operations through digital-first solutions. With 63,000+ employees across the world, we combine deep industry expertise, modern technology, and data-driven insights to make organisations more efficient, more resilient, and more customer‑focused.
We partner with leading businesses across Travel, Insurance, BFSI, Retail, Healthcare, Utilities, Logistics and more — delivering smarter, faster, outcome‑driven business operations.
About the Role
We are looking for a proactive and customer‑focused Repair Management Handler to join our growing UK operations team. If you enjoy problem‑solving, building strong relationships, and keeping things running smoothly for customers when they need support most, this role is for you.
You will be the key link between drivers, repair partners, insurers, and internal teams—making sure every vehicle repair is managed efficiently, accurately, and with excellent customer service.
Note: Only applicants based in the UK with full Right to Work will be considered.
What You’ll Be Doing
- Manage End‑to‑End Vehicle Repairs
- Allocate new repairs to our Approved Repairer Network
- Influence and negotiate with repairers to ensure fair costs and best outcomes
- Provide clear, timely repair updates to drivers and clients
- Monitor and minimise repair delays
- Refer cases to internal/external engineers as needed
- Escalate to insurers where policy requires
- Keep Accurate, High-Quality Records
- Update systems with all relevant repair information
- Capture data accurately and create clear call notes
- Upload and manage digital documents
- Track key repair milestones and ensure visibility for audit
- Deliver Confident, Professional Customer Service
- Handle inbound calls and emails from drivers, corporate clients and insurers
- Follow WNS call-handling guidelines and represent the business professionally
- Aim for first‑time resolution on all queries
- Support Post‑Accident Mobility
- Arrange courtesy cars and rental vehicles
- Ensure drivers remain mobile during repairs
- Manage Complaints with Care
- Act as first contact for customer complaints
- Own and resolve issues wherever possible
- Escalate appropriately following FCA and WNS guidelines
- Log complaints accurately to support tracking and continuous improvement
- Work Closely with External Suppliers
- Hold repairers and suppliers to their contracted standards
- Challenge underperformance where required
- Escalate issues to the WNS Network Team when needed
Qualifications
What We’re Looking For
Essential
- Professional, polite telephone manner
- Confident computer and typing skills
- Strong communication and organisational ability
Desirable
- Understanding of FOS, FCA or Data Protection requirements
- Experience with motor/fleet insurance or claims handling
- Background in a target‑driven customer service environment
Bonus Skills
- Knowledge of vehicle types, repairs or basic automotive terminology
- A natural problem‑solver with strong attention to detail
- Commercial awareness
- Ability to manage workload in a fast-paced environment
- Willingness to grow, learn and develop
Additional Information
Why Join Us?
- Hybrid working – flexibility that supports balance
- Global organisation with local team feel
- Clear development pathways and training support
- Make a real impact on the customer experience
- Be part of a supportive, collaborative team
- Work with trusted partners and well-known insurers
Repair Management Handler in Ipswich employer: WNS Global Services
Contact Detail:
WNS Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Management Handler in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand WNS's values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being a Repair Management Handler.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about managing repairs and customer service, think of scenarios where you’ve successfully resolved issues. Be ready to share these examples during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the WNS team.
We think you need these skills to ace Repair Management Handler in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repair Management Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at WNS.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. As a Repair Management Handler, problem-solving is key, so let us know how you’ve successfully navigated tricky situations before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at WNS Global Services
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle repairs and insurance processes. Familiarise yourself with basic automotive terminology and the role of a Repair Management Handler. This will help you speak confidently about the industry and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or managed complaints. Highlight your ability to think on your feet and provide first-time resolutions, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and professionally. During the interview, maintain a polite and confident tone, and don’t hesitate to ask clarifying questions if needed. This shows that you’re engaged and willing to ensure understanding.
✨Research WNS and Its Values
Take some time to learn about WNS and its approach to customer service and business operations. Understanding their values and how they operate will allow you to tailor your answers to align with their expectations. It also demonstrates your enthusiasm for joining their team.