At a Glance
- Tasks: Handle claims, resolve enquiries, and negotiate settlements in a supportive team.
- Company: WNS Assistance, a leader in claims management solutions across the UK.
- Benefits: Full-time role with opportunities for growth and a positive work culture.
- Other info: Office-based role for local Glasgow applicants only.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Call centre experience required; property insurance knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
WNS Assistance delivers comprehensive, end‑to‑end claims management solutions to clients across the UK – from MGAs and blue chip insurers to fleets and broker businesses. The role involves handling all enquiries, estimating claims, identifying recovery and fraud, negotiating settlements, and contributing to a supportive team culture. Must work in an office‑based or remote hybrid environment.
Responsibilities
- Promptly handle and resolve all enquiries from customers and external contacts.
- Establish timely reserves within authority limits by estimating claim values.
- Identify potential recovery and fraud claims.
- Maximise productivity within the team.
- Follow established claims‑handling procedures for low‑complexity, low‑exposure claims to ensure consistency and quality.
- Negotiate settlement of claims within authority limits.
- Contribute to a positive and supportive team culture.
Qualifications and Experience
- Previous call centre experience is essential.
- Previous property insurance experience is preferred but not essential.
- Excellent time‑management and organisational skills.
- Self‑motivated and able to work as part of an office‑based or remote team.
- Positive, enthusiastic approach to work and ability to maintain good relationships with customers and colleagues.
- Strong communication skills, able to utilise a variety of approaches to build rapport and resolve customer issues.
Local Glasgow based applicants required.
Claims Handler - Office Based Role ( Local Glasgow Applicants only) employer: WNS Global Services
WNS Assistance is an exceptional employer, offering a dynamic work environment in Glasgow where teamwork and support are at the forefront of our culture. We prioritise employee growth through comprehensive training and development opportunities, ensuring that our Claims Handlers not only excel in their roles but also advance in their careers. With a focus on work-life balance and a commitment to fostering a positive atmosphere, we provide a rewarding experience for those looking to make a meaningful impact in the insurance sector.
