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- Tasks: Handle customer enquiries and resolve claims with a focus on quality service.
- Company: Join WNS Assistance, a leading UK claims management provider.
- Benefits: Enjoy a hybrid/remote work environment and a supportive team culture.
- Why this job: Make a real difference in customers' lives during their time of need.
- Qualifications: Strong communication skills and previous call centre experience required.
- Other info: Local Glasgow applicants preferred for this exciting opportunity.
The predicted salary is between 30000 - 42000 £ per year.
WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solution.
WNS Assistance is one of the UK's leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum. From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control costs for all clients, while also protecting indemnity spend and making a positive difference to customers' perceptions of their brands.
Are you customer focussed? Is a customer at the centre of your thoughts? Are you ready to join an exciting team in a hybrid/remote environment? Then this is the role for you.
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client. As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.
What you will be doing:
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service.
- Establish timely reserves within authority limit by estimating value of claims.
- Identify potential Recovery and Fraud claims.
- Maximise Productivity within the Team.
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits.
- Contribute to a positive and supportive team culture.
Qualifications:
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
- A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues.
- Self-motivated with the ability to work as part of an office based or remote team.
- Excellent time management and organisational skills.
- Good decision making skills.
- Previous call centre experience is essential.
- Previous property insurance experience preferred but not essential.
Local Glasgow based applicants required.
Claims Handler in Glasgow employer: WNS Global Services
Contact Detail:
WNS Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Glasgow
✨Tip Number 1
Get to know the company! Research WNS Assistance and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll need to build rapport with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the WNS Assistance team.
We think you need these skills to ace Claims Handler in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Claims Handler role. Highlight any customer service experience and skills that match what we're looking for, like communication and decision-making abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about customer service and how you can contribute to our team at WNS Assistance. Keep it friendly and professional!
Showcase Relevant Experience: If you've got previous call centre or insurance experience, flaunt it! We want to see how your background makes you a great fit for handling claims and providing top-notch service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at WNS Global Services
✨Know Your Stuff
Before the interview, make sure you understand the claims process and the role of a Claims Handler. Familiarise yourself with common terms and procedures in claims management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about customer service, be prepared to share examples of how you've successfully handled customer enquiries in the past. Think of specific situations where you went above and beyond to resolve an issue or build rapport with a customer.
✨Demonstrate Team Spirit
WNS Assistance values a positive team culture, so highlight your ability to work well with others. Share experiences where you contributed to a team goal or supported a colleague. This will show that you can thrive in both remote and office-based environments.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various claims situations, such as dealing with a difficult customer or identifying potential fraud. This will help you think on your feet and demonstrate your problem-solving skills.
