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- Tasks: Provide top-notch customer service for motor insurance claims and handle inbound calls.
- Company: Join WNS Global Services, a leader in customer service solutions.
- Benefits: Enjoy flexible working hours and the chance to work remotely.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact.
- Qualifications: A high school diploma is required; EU work permit needed if not a passport holder.
- Other info: Be prepared for varied shifts, including evenings, weekends, and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
This role involves providing excellent customer service for motor insurance claims, handling inbound calls, and negotiating claims within service level agreements. The position requires flexibility in working hours, including evenings, weekends, and bank holidays.
Responsibilities include:
- Answering calls
- Capturing detailed incident information
- Assessing urgency
- Managing claims
- Maintaining compliance with industry standards
Qualifications include a high school diploma or lower. Applicants must have an EU work permit if not a passport holder of the country. The role may require training for up to 35 hours per week.
Working hours vary:
- Weekday evenings: 18:00 – 22:00
- Weekday mornings: 07:00 – 09:00
- Saturday: 08:00 - 22:00 (6-12 hour shifts)
- Sunday: 08:00 - 22:00 (6-12 hour shifts)
Applicants must be able to work either a Saturday or Sunday plus bank holidays. Times are flexible and will be discussed during the interview.
Note: A work permit may be required if you are not a passport holder of the country for the vacancy. Please do not provide bank or payment details when applying.
Customer Service Advisor - Remote employer: WNS Global Services
Contact Detail:
WNS Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Remote
✨Tip Number 1
Familiarise yourself with the motor insurance claims process. Understanding the common issues and questions that arise can help you stand out during the interview, as you'll be able to demonstrate your knowledge and readiness for the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with friends or family can help you feel more confident and prepared to manage calls effectively.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires evening and weekend availability, showing that you're open to these shifts will make you a more attractive candidate.
✨Tip Number 4
Research WNS Global Services and their customer service philosophy. Being knowledgeable about the company’s values and how they approach customer service can help you tailor your responses during the interview.
We think you need these skills to ace Customer Service Advisor - Remote
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and handling claims.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability for evenings, weekends, and bank holidays in your application. This shows that you are willing to meet the job's demands.
Showcase Communication Skills: As the role involves handling inbound calls and negotiating claims, emphasise your communication skills in your CV and cover letter. Provide examples of how you've successfully managed customer interactions in the past.
Prepare for Compliance: Mention any experience you have with compliance and industry standards in your application. This is crucial for the role, so demonstrating your understanding of these aspects can set you apart from other candidates.
How to prepare for a job interview at WNS Global Services
✨Show Your Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to remain calm under pressure and your problem-solving skills.
✨Understand the Role Requirements
Familiarise yourself with the responsibilities outlined in the job description. Be ready to discuss how your experience aligns with handling motor insurance claims and managing calls effectively. This shows that you’ve done your homework and are genuinely interested in the position.
✨Flexibility is Key
The job requires flexibility in working hours, so be prepared to discuss your availability. Mention your willingness to work evenings, weekends, and bank holidays, as this will demonstrate your commitment to meeting the company's needs.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations related to claims management. Practising these types of questions can help you articulate your thought process and decision-making skills during the interview.
