At a Glance
- Tasks: Handle claims, resolve enquiries, and negotiate settlements in a supportive team.
- Company: WNS Assistance, a leader in claims management solutions across the UK.
- Benefits: Full-time role with opportunities for growth and a positive work culture.
- Other info: Office-based role for local Glasgow applicants only.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Call centre experience required; property insurance knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
WNS Assistance delivers comprehensive, end‑to‑end claims management solutions to clients across the UK – from MGAs and blue chip insurers to fleets and broker businesses. The role involves handling all enquiries, estimating claims, identifying recovery and fraud, negotiating settlements, and contributing to a supportive team culture. Must work in an office‑based or remote hybrid environment.
Responsibilities
- Promptly handle and resolve all enquiries from customers and external contacts.
- Establish timely reserves within authority limits by estimating claim values.
- Identify potential recovery and fraud claims.
- Maximise productivity within the team.
- Follow established claims‑handling procedures for low‑complexity, low‑exposure claims to ensure consistency and quality.
- Negotiate settlement of claims within authority limits.
- Contribute to a positive and supportive team culture.
Qualifications and Experience
- Previous call centre experience is essential.
- Previous property insurance experience is preferred but not essential.
- Excellent time‑management and organisational skills.
- Self‑motivated and able to work as part of an office‑based or remote team.
- Positive, enthusiastic approach to work and ability to maintain good relationships with customers and colleagues.
- Strong communication skills, able to utilise a variety of approaches to build rapport and resolve customer issues.
Local Glasgow based applicants required.
Claims Handler - Office Based Role ( Local Glasgow Applicants only) employer: WNS Global Services
WNS, part of Capgemini, is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the opportunity to thrive in a fast-paced environment. With a strong focus on professional development, employees can benefit from extensive training and growth opportunities while working alongside industry experts in a collaborative setting. Located in a vibrant area, WNS provides a unique advantage for those seeking meaningful employment in the motor engineering field, ensuring a rewarding career path with a commitment to innovation and excellence.
